Please install 'SmartException' from the free stuff section in Stardock Central. Make sure that SE is running and start your game as normal. If the game crashes it will generate an exception report that can be emailed to gc2bugs@stardock.com.

Include in/attached to the email:
+ A description of what you were doing at the time.
+ How to reproduce the crash (if possible).
+ A zipped save (if applicable).
+ The appropriate debug.err file.

The devs cannot help if you do not provide these details!

Well gee! I thought it was since it was so reproducable you'd be able to see it happen over there! That's why i didn't bother with the usuals, DOPE!

I should have been a lot more specific too, again i thought it was a super easy thing so i didn't spend a lot of time reporting it.

I run the game with the debug tools enabled (for obvious reasons), as i imagine most of you do too. So this is how to reproduce the bug:

Start a game as the Terrans (dunno if it's race specific, i'm just being specific this time), once you're at the main map CTRL + SHIFT + R to give yourself all the techs (this is probably why you couldn't reproduce it earlier, the problem wasn't in your components list), then open up the shipyard, click UPGRADE to go ahead and upgrade the first highlighted ship, click on the modules tab, then click on the weapons tab, CTD.

I just reproduced it here on my laptop, and it happened on my workstation earlier. Do forgive the out of date drivers in the debug.err file (this is my laptop after all, ), i don't think they have anything to do with it, as my workstation drivers are all up to date.

Here is the debug.err, and smart exception report:

Shipyard CTD Info

Well there's nothing custom about the race config, it's the default config, and it's happening both on my laptop and on my workstation. I'm on my laptop again now, but i'll go ahead and grab a savegame, and re-generate a new smartexception report for you.

UPDATE:

I've narrowed it down to the prefs.ini file. Generating a new prefs.ini solved the problem, however the moment i put the old one back, the crash is in. So you might stick that prefs file in your system and see if you can reproduce it. Notice too, when you use the prefs.ini file in the ZIP, that you'll see a bunch of 'blank' black 'missing' ship components listed when you upgrade the ship, something you WILL NOT see using a new prefs.ini file.

I suppose it's really not worth testing if the solution is as simple as deleting your prefs file, did the format for the file, or any options change? I suppose it could be my combination of preferences that's causing a problem, in that case i suppose it would be worth looking at. Anyways, in the ZIP is the smartexception report (new), a savegame, my prefs.ini file, my TerranAlliance.customracexml file, and debug.err file. FINALLY that should be everyting you need to reproduce the crash, like i said it's happening on two different computers for me (though i will just reset my prefs file and move on).

Shipyard Crash Files 2

Ack... I usually have that active too. I got the crash once, but it seemed random (and I had forgotten to run SE prior to that session ). Guess I better recheck that option, huh?

I've had this crash too (or what I believe is the crash being described) and have reported it along with saved game files, debug error files, and the Smart Exception generated files. I was afraid it would not be reproduceable because on reload it seems to go away. I'll explain.

My experience has been that when one tries to upgrade a preesixting ship design for the first time in a game, one will notice that some of the component thumbnails of that design are blank. As soon as one tries to switch between component types, e.g. between hulls and engines or weapons and defenses, one will get the crash to windoes. Upon reload from the crash (usually the autosave of the same turn in my case) one can go the same preexisting design and upgrade it just fine. Of note is the fact that there are no blank thumbnails on reload. Quite odd-I'm not sure how to reproduce this when that is the case.

I just tried it, and was able to get the "blank" component icons to come up.  However, it is not crashing.  Please try again with the latest beta update and see if it still crashes for you.  Please let me know what happens.  Thanks.

 

 

It's still crashing, both on my laptop and workstation (of course, only if i have 'remove functional components' unchecked.

CC, you mean when you loaded MY save game and tried it, it DID NOT crash? How is that possible?

Is there anything else i can send you? I already sent in a savegame, my prefs.ini file, my smart exception reports, and my debug.err file. I can generate all of those from my workstation and send them, that way you'd have a set from two different computers that have the same problem, if that would help??

There's only one other thing i can think of to mention that MIGHT have something to do with it, but i'm doubting it. When you are hitting CTRL + SHIFT + R what ethical alignment are you selecting? Make sure you select neutral, that's what i've been selecting. That's the only thing i haven't mentioned that has anything to do with the process of causing the crash.

I only mention it because i noticed that hitting CTRL + SHIFT + R is giving me ALL of the eithical techs, including those for which i'm not ethically aligned, so maybe the crash is caused by the game trying to display components in the shipyard you aren't supposed to have because of your ethical alignment, but do have b/c of CTRL + SHIFT + R?? I mean it's a long shot, but it's all i could come up with without better knowledge of the coding.

What can i send you to help further? Is anyone else still having the crash?

LogicSequence,

I haven't tried your game yet, just your most recent steps to reproduce it.  I will try your save now to recreate the whole scenario.

 

You could be right about the alignment.  Usually I just pick Neutral when I do the cheat key since it's right in the middle.  The cheat key will give you ALL techs in your tech tree, including all techs for each alignment.  I will look into it and see if that is the cause or not.

Yes that's what i meant earlier, i can reproduce it with 3a, on both my laptop and workstation. That is what i was decribing in my last two posts.

Does it have anything to do with whether you have the save ships to hard drive selected or not? I think I turned it off for a while and I would crash (maybe once a game or so)... then I deleted the My Documents folder and it seemed to work for the next game or so.

This problem seems to be more under control in Beta 3B. I've not had a crash yet, but had a different problem that froze the game. That is reported in another thread.