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Jorge_1
Jorge_1
Join Date 01/2003
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(TA Beta) Crash when crossfire mode enabled

November 1, 2007 12:42:36 AM from GalCiv II ForumsGalCiv II Forums
Hi,

I cannot seem to run the beta of Twilight of the Arnor when I have my dual x1600 Radeon enabled on crossfire mode. I don't have this problem with the regular GalCiv 2 and Dark Avatar.

When I disable the crossfire mode, then I am able to get to the main screen of TA.

Regards,

Jorge
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Jorge_1
kryo
Join Date 05/2003
+458 moderator
Reply #1 November 1, 2007 9:24:58 AM
from GalCiv II ForumsGalCiv II Forums
Please open your debug.err file in notepad, and copy/paste the contents into a post here. This will give us some technical information that can help troubleshoot your problem. The location you'll find the debug.err in varies depending on your game version:

Dread Lords, all versions:
C:\Program Files\Stardock\Totalgaming\GalCiv2

Dark Avatar 1.5-1.6 (non-Vista):
C:\Program Files\Stardock\Totalgaming\GalCiv2\DarkAvatar

Dark Avatar 1.6+(Windows Vista), 1.7+(non-Vista):
My Documents\My Games\GC2DarkAvatar

Twilight of the Arnor:
My Documents\My Games\GC2TwilightArnor

Be sure to copy the debug immediately after the error occurs; if you start the game again, the debug will be erased and recreated for the new session.
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Jorge_1
Jorge_1
Join Date 01/2003
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Reply #2 November 1, 2007 3:57:53 PM
from GalCiv II ForumsGalCiv II Forums
Here is the contents of the debug.err file after I the crash:

Debug Message: Version v1.80c Twilight of the Arnor beta 1 last updated on: Tue Oct 30 12:39:53 2007
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 11/1/2007, 16:56:41
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: WINXP2
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 07/03/06 21:02:09 Ver: 08.00.12
Processor: AMD Athlon(tm) 64 Processor 3500+, MMX, 3DNow, ~2.2GHz
Physical Memory: 2048MB RAM
Page File: 528MB used, 4434MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Sapphire RADEON X1600 XT
Manufacturer: ATI Technologies Inc.
Chip Type: ATI Radeon Graphics Processor (0x71C0)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_71C0&SUBSYS_0880174B&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: LG L226WT(Digital)
Monitor Max Resolution: 1680,1050
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6727
Driver Date: 9/28/2007 23:06:17
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SB X-Fi Audio [AC00]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00211102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 5.12.0001.1187
Driver Date: 8/17/2006 12:17:10
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): Sapphire RADEON X1600 XT
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.

Regards,

Jorge
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Jorge_1
Jorge_1
Join Date 01/2003
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Reply #3 November 1, 2007 4:00:40 PM
from GalCiv II ForumsGalCiv II Forums
Addition to my last post:

after the crash I get the default Windows message box to send or not send a report to Microsoft.

I've had this type of problem before with another new game: World in Conflict (which I can only run in "single" card mode)

Regards,

Jorge
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Jorge_1
CariElf
Join Date 08/2001
+68 sdemployee
Reply #4 November 1, 2007 4:20:00 PM
from GalCiv II ForumsGalCiv II Forums

Make sure that you have the latest drivers for your monitor.

Also, go to Prefs.ini in My Documents\My Games\GC2TwilightArnor and change the DisplayWidth and DisplayHeight to match your desktop resolution and see if that helps.  You can also try setting Fullscreen=0.

 

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Jorge_1
Jorge_1
Join Date 01/2003
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Reply #5 November 1, 2007 5:01:53 PM
from GalCiv II ForumsGalCiv II Forums
Manually changing the resolution in Prefs.ini to match my desktop resolution fixes the crash problem. Also (for verification), when I change the resolution within the game (to NOT match my desktop) and re-start the game (TA), it crashes again unless I manually edit the Prefs.ini to match my desktop resolution again.

Hope this can be resolved in the final release.

Regards,

Jorge
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