What gives? I've been using Steam for over a year with no issues. I try Impulse and it's nothing but problems, and I can't even get the game I paid for!
I know you are new and all, so ill give you a small hint.
With this company (Stardock/Ironclad), this sort of passive threatening does not work. They are more than happy to tell customers who just want to nitpick and argue and cause problems to get off their lawn.
Be nice, be patient, and you will get what you want.