Unreal Tournament 3 is a blast to play.  I dont care that it got mixed reviews and a less than stellar welcome by UT players across the world.  Unfortunately, many stupid decisions on Epic's side with the release and the game itself set it up for failiure.  Many people complained of glitches in the demo when it was released, glitches that took a little time for Epic to submit patches correcting them.  Notable complaints when the game was released were about it's "dumbed-down" made-for-consoles UI, which to UT fans, some of the most technically savvy computer users took as a kick in the stomach.  To them, Epic which made UT what it is today thanks to its hardcore pc enthusiasts, was now telling them to take a hike, favoring next-gen consoles and the juicy deals that come along with them.  One very noticeable example of this was their initial announcement of a native Linux client that was supposed to be shipped shortly after the game was released.  It's almost 10 months now, and the FAQ section where it states that hasnt changed since it was published shortly after UT3's release.  A few spokespersons from Epic kindly appeared to public debates, where conspiracies of deals with the publisher of one of their titles, Microsoft, as the reason of the apparent cancellation of the Linux client were brewing, stating that work was still being done on the client.  A quick statement, completely off the record, with no possible accountability.  A 2 week delay of the windows client o a AAA game title would be unacceptable, a 10 month delay would be simply disastrous.  Every previous UT game had a native Linux client shipped with it either on the DVD case, or available for download shorty after it was released.  The Linux gaming community wonders about the delay, their interest in ut3 waning with each passing day. 

Many of these mistakes can be corrected easily by Epic, it only takes the will to do it.  However, if the main reason why their latest UT title is the way it is not because of erroneous decisions, but by "design", the design of console gaming, their problems are indeed bigger.  They might be getting a whole new audience of console gaming players, but at the expense of alienating their dedicated player base, the ones that upgrade their computers to play their games.