- reloading a save game can sometimes cause teh game to revert to the original buildings and tech tree. As in: race specific buildings, tech tree etc go away and are replaced by the standard, common building graphics and tech tree from Dark Avatar.
Please zip and send in a save game that does this to support@stardock.com with a description of the problem.
- I am currently playing mission 1 of the campaign. At turn 100 or so frame rate dropped considerably, making it almost unplayable. Memory leak?
If exiting the game and reloading it fixed this problem, it's possible that it's a memory leak. Otherwise, if your save game that exhibits the first problem doesn't have this one, please zip and send in that save game as well so that I can take a look to see what might be causing the drop in framerates.
- if you have ships in orbit as defenders and then set the auto launch directive from the default of 3 to 0 in the gameplay options, the game crashes.
Does it crash immediately, or when the ship launches?
Please install and run SmartException from https://www.stardock.com/products/smartexception as it will generate logs when GalCiv2 crashes and send in the report with your debug.err. Also, if you have a save game that reproduces a problem that you report, please zip the save game and attach it also. If the problem you are seeing is graphical in nature or a screenshot may help explain the problem, please take a screenshot by hitting ALT+Printscreen and then paste into MS Paint or another paint program and save the image as a jpg.
If SmartException does not pop up a dialog, you can manually generate the exception log to send in to us. Right click on the SmartException icon, select a crash, choose E-mail selected exception. Fill in the text box under How to reproduce this problem, then click Generate exception. This should cause a folder to open (Default location is C:\Program Files\Stardock\SmartException\ZippedExceptions) containing a file ExceptionLog.zip and mailinfo.txt. Sometimes interference from Anti-virus or security programs may cause the zip operation to fail, but the files will still be there and you can zip them yourself.