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jason poupard
jason poupard
Join Date 06/2007
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Why Won't My Serial NumberS Register, and the game keeps crashing its driving me stupider

June 16, 2007 10:38:46 PM from GalCiv II ForumsGalCiv II Forums
Ok...I'm a Computer User, Non-Technical, so the answer is probably right in front of my nose...
I downloaded the Stardock Central software. I pushed the update program button, and it tells me that my serial number is incorrect.
On the jewel case is one Serial Number, on a piece of paper contained in the box is a second number. I've tried both so many times its inappropraite.
Alternately, when I push the register button, a message comes up saying "Your accout information has expired, would you like to renew?" If I push no, I can't register, if I push yes, it takes me to Stardock website and looks like it wants me to buy things!

Please tell me what I'm doing wrong!
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jason poupard
Bakka
Join Date 05/2003
+2
Reply #1 June 16, 2007 10:54:35 PM
from GalCiv II ForumsGalCiv II Forums
Can't activate or register the game? See here first!


have a read of this thread and follow the advice there.

Bakka

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jason poupard
kryo
Join Date 05/2003
+458 moderator
Reply #2 June 18, 2007 11:12:53 AM
from GalCiv II ForumsGalCiv II Forums
Alternately, when I push the register button, a message comes up saying "Your accout information has expired, would you like to renew?"


It sounds like you're leaving the product drop-down list set to TGN Subscription (the first/default item in the Games list), rather than selecting GC2 or DA from the list, then trying to register.
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jason poupard
Krotznapopulov
Join Date 06/2007
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Reply #3 June 18, 2007 3:39:29 PM
from GalCiv II ForumsGalCiv II Forums
I have a similar problem. I bought the game today (it was in plastic and everything, I can show a copy of the bill if needed), but it says i have an invalid code. The only serial number I can find is a number on the second CD the code has 28 digits and everything, but i cant register, it keeps saying my serial number is correct.
I tried registering on the site, but the game doesn't show up in 'registered'.
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jason poupard
kryo
Join Date 05/2003
+458 moderator
Reply #4 June 18, 2007 3:46:15 PM
from GalCiv II ForumsGalCiv II Forums
I have a similar problem.


Please contact [email protected]. You should receive an automated response shortly after you send the mail with your ticket number; if you don't, check your spam/bulk folders.

If you can't email support or get no response at all, you can submit a ticket directly through this page. Just click next, then fill out the form and submit it (no need to log in or register there).
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