If you're having problems with installing GalCiv2 or with Stardock Central, please e-mail support@stardock.com or use the chat client in Stardock Central to ask for help on irc.stardock.com. If no one is around in the default chat channel, type /join #stardock to see if anyone is there. You can change your nick from the default by typing /nick NewNick. Do not e-mail beta bug reports to support@stardock.com.
Please continue to e-mail crash logs to gc2bugs@stardock.com along with any relevant screenshots (in compressed jpegs) and save games (in zip or rar files). If you don't have SmartException installed, please install and run it from the Free Stuff tab in Stardock Central. If you already have it installed, please check to make sure that you have the latest version.
Please make sure that your debug.err file is included as an attachment rather than pasting them into the e-mail as it's quicker to read the report.
Please include a description of the problem including what was happening right before the bug was encountered, and link to any threads that you've created/replied to about the problem on the forums. If you're linking to your reply, make sure that you say which is your reply.
You may not get a personal response unless we ask for more information. I'll update this if I think of anything else that would help.
Thanks!
