To cut right to the question - I need to know if the serial number I am registering with was already used. When the registration fails the explanation isn't clear, it reads like this:


Error activating the product

afasfPlease check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting [email protected].


I already tried registering by e-mail and e-mailing support directly for an answer, but I have not received a reply from either (the support e-mail was sent over a week ago).



And to explain the source of the question -

I bought the retail box from amazon.com through one of their 3rd party sellers, and I believe I received a used box, with a used serial number (the sale was *supposed* to be new). Unfortunately, the registration process is not at all clear about whether my S/N is used, or if there is some other registration issue, so I need to make sure the S/N is used before I request a replacement.