Hey Where is the support on this game?

Well I guess I'll ask the question here. I am now getting an application fault every time I try and load a new or saved game.

AppName: galciv2.exe AppVer: 1.0.0.1 ModName: d3dx9_27.dll
ModVer: 9.8.299.0 Offset: 0005f3f1

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 05/26/06
Time: 08:16:10
User: N/A
Computer: ALOHA2
Description:
Faulting application galciv2.exe, version 1.0.0.1, faulting module d3dx9_27.dll, version 9.8.299.0, fault address 0x0005f3f1.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 67 61 6c ure gal
0018: 63 69 76 32 2e 65 78 65 civ2.exe
0020: 20 31 2e 30 2e 30 2e 31 1.0.0.1
0028: 20 69 6e 20 64 33 64 78 in d3dx
0030: 39 5f 32 37 2e 64 6c 6c 9_27.dll
0038: 20 39 2e 38 2e 32 39 39 9.8.299
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 30 30 fset 000
0050: 35 66 33 66 31 0d 0a 5f3f1..


Which is followed by a fault bucket error from windows.
Has anyone else seen this error, and if so, what did you do to fix it?

Thanks,
Chad