I was on the phone with Stardock yesterday and they said this was the first they had heard of it. I also set the err log, a screenshot and some other info via email to the tech on the phone.
My point is simple. You make a product. You sell it, you collect the money. If it doesn't work, fix it. With any other product out there in the world if it's broken, they owe it to you to fix it or replace it.
If one of my clients has a problem with one of my products, my butt is on a plane that day to go get it fixed. I'm not saying go to that extreme, but a minimal amount of effort is required. The solution I was given by the tech guy was a ridiculous suposition so I have to resort to having a programmer come to my house and fix it. Granted it's only costing me a 12 pack, but it's an inconvenience none the less. By the way, my computer is barebones, nothing special, only built for gaming. If my computer isn't compatible, then I don't know what is. The only extra software on my computer is MS office and Freedom firewall, nothing else that would generate a text graphics error.
Devs and techs all too much consider their client base to be some geeked out 15 year old gamer who whines and cries at the drop of a hat. What they don't realize is there is a huge portion of the gaming world that are professionals and enjoy unwinding through gaming. I deal with software professionals on a daily basis in my business and I have seen the trend that gaming companies lack a sincere dedicate customer service model. All too much companies are stressed to put out a game as fast as possible so the top tier can make their money. I admit it's a thankless job for the programmer, but the gaming community has and does revolt from time to time by choosing not to buy certain software, or worse over, dl it illegally. ok, I fell off my soap box, sorry about that. I just hate when people chime in to defend a company. Especially when they would be saying the same if they were having the same errors.
