support@stardock.com where are you?!

I sent an email to Stardock support on Sunday March 5th concerning a problem with Stardock Central. I got a reply on Tuesday March 7th (ticket #LVZ-444158) asking me to send in some info, which I did immediately. Despite following up again with Stardock support a few days later I've still heard nothing in 11 days. Could someone at Stardock please look into this. Thanks.

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