*note to self: this is turning into a fuckin' mission.
if i good understand , there is problem with the wireless connection but he can use internet via cable ( network connection )...
Both setup teamviewer and take control remotely of his computer, making the job yourself... problem will be solved in les that a 1/2 hours ( unless there is other sh!t problem around but you will be able to see it )...
At least, setup some chat room where you can start a real interactive communication who will greatly improve the process...