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Sairtar
Sairtar
Join Date 06/2006
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CTD (vista?)

further testing required

May 1, 2008 12:37:31 AM from GalCiv II ForumsGalCiv II Forums
Downloaded twighlight and dreadlords, cd install of dark avatar.
Windows vista, 8800 gtx

Im getting tonds of CTDs, so far as collective and resistance.  Exiting a game to menu, then going to start a new game always causes a CTD for me before the race selection menu.  Also after a map loads within a few turns I get a CTD as those races, still need to try other races to double check.
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Sairtar
rakenan
Join Date 03/2008
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Reply #1 May 1, 2008 1:50:09 AM
from GalCiv II ForumsGalCiv II Forums
I've had some CTD's as the Yor myself, and I'm running XP Pro (sp2). I just chalk it up to just-released-itis.
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Sairtar
SIR NASTY OF TANG
Join Date 01/2005
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Reply #2 May 1, 2008 5:09:41 AM
from GalCiv II ForumsGalCiv II Forums
Sairtar what order did you install the game??? should be dreadlords then dark avatar,.. make sure you have these two updated. Then install twilight


Nasty
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herbert_vaucanson
Join Date 02/2008
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Reply #3 May 1, 2008 8:48:55 AM
from GalCiv II ForumsGalCiv II Forums
Ton of CTD here too, plus some outright freezes. CtD when other programs pop in, freezes when I try to exit to desktop from certain menus, like "options". I am not liking this one bit.
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Sairtar
CariElf
Join Date 08/2001
+68 sdemployee
Reply #4 May 1, 2008 10:28:34 AM
from GalCiv II ForumsGalCiv II Forums

Please make sure that you have the latest video card drivers from the manufacturer's website, particularly if you have an NVidia card.  You'll get the Alt-Tab crashes a lot more frequently if you don't have NVidia's newest drivers.  Nvidia's website is http://nvidia.com and for ATI cards, http://ati.amd.com  

Also, if you increase your resolution to match your monitor's resolution and uncheck the Fullscreen option, you'll run in a fullscreen window which will give you faster alt-tabs without crashes.

If you are still getting crashes and are on XP, please install SmartException from https://www.stardock.com/products/smartexception. Also, if you have a save game that reproduces a problem that you report, please zip the save game and attach it also.  If the problem you are seeing is graphical in nature or a screenshot may help explain the problem, please take a screenshot by hitting ALT+Printscreen and then paste into MS Paint or another paint program and save the image as a jpg.

If SmartException does not pop up a dialog, you can manually generate the exception log to send in to us. Right click on the SmartException icon, select a crash, choose E-mail selected exception. Fill in the text box under How to reproduce this problem, then click Generate exception.  This should cause a folder to open (Default location is C:\Program Files\Stardock\SmartException\ZippedExceptions) containing a file ExceptionLog.zip and mailinfo.txt.  Sometimes interference from Anti-virus or security programs may cause the zip operation to fail, but the files will still be there and you can zip them yourself. 

If you need a response from a support tech (eg the game crashes when starting up, starting a new game, or loading a save game) e-mail the files to support@stardock.com.  Otherwise, you can e-mail the files to gc2bugs@stardock.com which will save the support techs the time of having to forward it to the developers.  In general, if it's a consistent crash, send it to support@stardock.com.  If it's a random or unreproducible crash and you can continue playing from a save game, e-mail it to gc2bugs@stardock.com

SmartException doesn't work on Vista yet, but if you are getting a consistent crash, please zip up your save game and send it in to support@stardock.com with your debug.err file from My Documents\My Games\GC2TwilightArnor and a description of what was happening at the time of the crash. 

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Sairtar
Sairtar
Join Date 06/2006
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Reply #5 May 1, 2008 11:24:48 AM
from GalCiv II ForumsGalCiv II Forums
Just updated my 8800 gtx driver, and now Arnor wont even start, it open a black box on the top half of my screen and freezes. The other two games work perfectly independently. Where do i find the save game files? Also ill reinstall, and try on my xp computer to see if the problems are resolved.
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herbert_vaucanson
Join Date 02/2008
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Reply #6 May 1, 2008 12:05:17 PM
from GalCiv II ForumsGalCiv II Forums
I do have the nvidia latest driver, too. I will try smartexception...
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Sairtar
Sairtar
Join Date 06/2006
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Reply #7 May 1, 2008 12:20:44 PM
from GalCiv II ForumsGalCiv II Forums
Used stardock central to uninstall everything, then reinstall them one by one, and twighlight still wont run, freezes in a partially black desktop. Maybe the latest 8800gtx nvidia driver is causing these problems.
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Sairtar
SIR NASTY OF TANG
Join Date 01/2005
+4
Reply #8 May 1, 2008 7:30:29 PM
from GalCiv II ForumsGalCiv II Forums
Sairtar not sure if this is related to what your issue is but read this Vista SP1 Gal Civ 2 won't start

Hopefully this helps if not follow Cari directions

Nasty
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Verkinix
Join Date 02/2007
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Reply #9 May 2, 2008 10:03:44 AM
from GalCiv II ForumsGalCiv II Forums
What is CTD the acroynm for?
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Sairtar
SIR NASTY OF TANG
Join Date 01/2005
+4
Reply #10 May 3, 2008 4:43:40 PM
from GalCiv II ForumsGalCiv II Forums
CTD = crash to desktop

Nasty
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Sairtar
Verkinix
Join Date 02/2007
+5
Reply #11 May 3, 2008 6:26:08 PM
from GalCiv II ForumsGalCiv II Forums
Hehe, thanks. I wiki'ed it and found other acronyms, but nothing that fit a tech problem. I get some minidumps with Sins, but havent played Arnor long enough to know if it gives me crashes or not.
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Sairtar
Sairtar
Join Date 06/2006
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Reply #12 May 5, 2008 7:59:54 PM
from GalCiv II ForumsGalCiv II Forums
The link wont load for me, can you pm me a new one?
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Sairtar
SIR NASTY OF TANG
Join Date 01/2005
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Reply #13 May 6, 2008 1:27:38 PM
from GalCiv II ForumsGalCiv II Forums
PM sent

Nasty
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