Have you actually bought or registered GC2 and DA? TGN subscriptions have not given automatic access to all games since the token system was adopted in early 2005.

Back at the beginning of 2005, just before the GC2 beta started, the system was changed such that a subscription gives you tokens to spend on games (getting them at a discount--a token costs approx. $7 but is worth $10 or so towards most games).

Everyone who had an active subscription at that point got to keep all the games that were on TGN at the time, were given GC2 for basically free, as well as ten tokens to spend on future games (though these "silver" tokens expired near the end of last year--normally bought tokens don't expire).

The token system allows more money to go directly to the developers/publishers of the games, so we've been able to get a lot more/better games on TGN than was possible under the old system.

Many people have. Note that 1) You need to have the regular game registered to the same account in order to download the expansion, and 2) you need to have purchased it with the same email as you use on your forum/SDC account.

In either case, support can help you. Do make sure you receive an automated reply acknoledging your mail and issuing you a ticket number. Please keep in mind though that support is only available during normal office hours, so you won't get a response from a support tech until Monday at best.

If you ordered DA with a different email address than you had registered GC2 with, then yes, you'll need to email support@stardock.com and request a merge so that your GC2 and DA registrations are together on the same account.

If you're outside North America, SDC download speeds can be that slow pretty often. I'm not aware of anything that can be done about it on the client end, unfortunately.