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Karzon
Karzon
Join Date 03/2006
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Cannot Download/Install DA - Unhandled Error (999)

February 10, 2007 10:39:57 AM from GalCiv II ForumsGalCiv II Forums
I heard that DA was released last night, so queued up the updates to GC2 and the installation for DA. All updates for GC2 installed without a problem, but attempting to download DA produces the following error (personal information removed).

Please help! I tried refreshing the XML data in the Tools->Internet menu, but it did nothing.


-- [Application] ----------------------------------------------------
Name: Stardock Central
Path: C:\Program Files\Stardock\SDCentral
Version: 2.38.436, build: 139

-- [System Information] ---------------------------------------------
Platform: Microsoft Windows Windows XP, 5.1.2600 Service Pack 2
Display: NVIDIA GeForce 6800 GT
Driver Version: 6.14.10.9371
System Dir: C:\WINDOWS\system32
Time / Date: 07:30:19 -- Saturday, February 10, 2007

-- [Installing] -----------------------------------------------------
Server: http://sdcentral.stardock.com
Server Dir: public
Network Id: drengin
Name: Dark Avatar (Expansion Pack) for Galactic Civilizations II
App Id: gc2
Installed: False
Version: 1.50.059
Type: production
Reg Key: GalCiv2
Install Dir: C:\Program Files\Stardock\TotalGaming\GalCiv2
Exe: DarkAvatar\DALaunch.exe
Last Updated: 02/09/2007

-- [Account] --------------------------------------------------------
First Name: xxxxxxxx
Last Name: xxxxxxxx
Email: xxxxxxxx
Error: Attempt: 1 | Unhandled Error (999)
Error: Attempt: 2 | Unhandled Error (999)
Error: Attempt: 3 | Unhandled Error (999)
Server: Using other server http://sdcentral2.stardock.com
Error: Attempt: 1 | Unhandled Error (999)
Error: Attempt: 2 | Unhandled Error (999)
Error: Attempt: 3 | Unhandled Error (999)
Server: Using other server http://sdcentral4.stardock.com
Error: Attempt: 1 | Unhandled Error (999)
Error: Attempt: 2 | Unhandled Error (999)
Error: Attempt: 3 | Unhandled Error (999)
Result: Installation failed (9)
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Karzon
kryo
Join Date 05/2003
+458 moderator
Reply #1 February 10, 2007 11:18:44 AM
from GalCiv II ForumsGalCiv II Forums
Is your DA serial also registered to your account in SDC?
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Karzon
maddybadger
Join Date 03/2006
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Reply #2 February 10, 2007 11:38:48 AM
from GalCiv II ForumsGalCiv II Forums
Got the same problem

doesn't seem to be an option to register DA

can register GC 1 and GC altarian prphecy and GC 2 but no DA on the pull down.

Not a US version incompatable with a UK version thing?
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Karzon
kryo
Join Date 05/2003
+458 moderator
Reply #3 February 10, 2007 11:46:39 AM
from GalCiv II ForumsGalCiv II Forums
doesn't seem to be an option to register DA

can register GC 1 and GC altarian prphecy and GC 2 but no DA on the pull down.


You most likely have a very old version of SDC (there was one a long while back where the auto-update was broken, so unless you manually updated, SDC will still be that old pre-DA version). To get DA in the list you should simply need to download and install the latest version of SDC.
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Karzon
maddybadger
Join Date 03/2006
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Reply #4 February 10, 2007 11:50:22 AM
from GalCiv II ForumsGalCiv II Forums
Yeah just did that.

Turns out it was the problem.

all those years of law school just to be able to say "computer says no"

back to the rugby me thinks while it downloads, although, if wales get beat by scotland my boss will be handing out the p45's pretty quick me thinks.
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Karzon
Frogboy
Join Date 03/2001
+2419 sdemperor
Reply #5 February 10, 2007 12:02:25 PM
from GalCiv II ForumsGalCiv II Forums

Ah thanks for letting us know that solved it!

 

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Karzon
Karzon
Join Date 03/2006
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Reply #6 February 10, 2007 1:53:16 PM
from GalCiv II ForumsGalCiv II Forums
Unfortunately, that did not work for me. Additionally, when I pre-ordered DA, the confirmation email I received from Stardock states "Serial Number: [No serial number required]".

I simply installed from your link over my existing instance of Stardock Central. Please let me know if you can think of other options I might try. I received exactly the same error message and log dump.
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Karzon
kryo
Join Date 05/2003
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Reply #7 February 10, 2007 2:24:24 PM
from GalCiv II ForumsGalCiv II Forums
Unfortunately, that did not work for me. Additionally, when I pre-ordered DA, the confirmation email I received from Stardock states "Serial Number: No serial number required".


Is a DA serial shown in the email you receive after using the serial request page?
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Karzon
Karzon
Join Date 03/2006
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Reply #8 February 10, 2007 3:12:04 PM
from GalCiv II ForumsGalCiv II Forums
Hit that page and did receive a serial number! Plugged that into SDC and away we went!

Thanks!
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Karzon
piotrr
Join Date 12/2002
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Reply #9 February 11, 2007 5:47:45 AM
from GalCiv II ForumsGalCiv II Forums
Had the same issue, tried the solution (requesting my key) and it works!


I suppose this fault was caused by the prerelease entering "No serial number required" into the serial number field, but because I am now able to download and install my beautiful, beautiful game, all is forgiven.
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