I registered at Stardock quite a while ago, and that email addy is now outdated. I can't gind a way to change iy in my account settings, however.
I then ordered the GalCiv2 bundle, and inadvertently gave my new email addy. So now I'm stuck with wanting to play a game I have paid for and can't get. I get a "Download problem" when trying to get the game. And the support system has an expected response time of "up to two business days" - and this is a Saturday. Grrr. I should have known better than to use a direct download purchase, but it appeared that Stardock had given it some serious thought. It takes a lot to get a positive experience with a support system like that.
I really don't know why the download of the game is tied to the email that gets the serial number. I log onto Impulse using the old email addy, not the new one. And the serial numbers appears to be available within Inpulse itself, so it appears I don't really need the emailed serial numbers for an install via Impulse. But then, I haven't gotten that far in the process. And why is the download and the activation connected? I can't even get past the download, and I do have a serial number.
And the purchase system really ought to have warned me - it does have my login info and I was logged in when ordering, so it could have compared the two email addresses and either warned me or taken note of the fact. This is a stupid way to get dissatisfied customers.
Edit: Just in case someone reads this and can do something, which I wouldn't expect (but there's always hope), the new email addy is robert.olesen at alivenow.dk
Edit again: I now managed to download, only to disciver that I got GalCiv1 (which I bought a long time ago and lost in a harddisk crash). GalCiv2 and the addons do not even appear in the MyGames tab in Impulse. Weird. The only download link I got in my confirmation email was through Impulse, so it appears that I have to run Impulse to download the games. Yet it doesn't work. This stuff isn't too well explained.
Edit again again: So, I have to click that tiny key icon in the top right corner of Impulse to add my registrations, and then the downloads become available. HOW WAS I SUPPOSED TO KNOW THAT???????? The email addy problem was solved by simply changing the email specified in the registration dialog. A good guess took care of that. It's working now.
What a mess.