Jab

Join Date 01/2004

question for other hp printer owners

I'm having the hpcmpmgr.exe error. And when I try to update it thru the software update it doesn't work. I'm thinking about disabling it thru msconfig, but would that screw things up?

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NightTrainthedark

Join Date 07/2003

+255

Have you tried uninstalling and reinstalling the printer?

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no I haven't, would that help, and how would I do that. and reinstall it.

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Island Dog

Join Date 06/2003

+1048

Go into the Control Panel into the add/remove programs list. You printer software should be listed in there somewhere. Just remove it as you would any other software.

Then righ-click My Computer and select Properties. From there select "Device Manager". Find you printer and uninstall the driver from there.

Then just download the latest software from the HP website.

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If it is a straight forward printer - i.e., a "printer" only, and the following is true:

1 - You have no need of the HP image editing, and utility software that usually accompanies the printers.

2 - You have the installation disc with drivers on it.

You could uninstall as recommended by the good people above > reboot with printer connected and powered up > go back to Device Manager > right-click the printer listed (it will probably have a yellow question mark by it) > select "Update Driver" > select "No, not this time" to a prompt for connection to Windows Update (if it displays) > select "Install the software automatically, and insert the installation disc with drivers in CD drive before clicking "Next" > click "Next", and wait a few seconds for Windows to show a list of the drivers found on the disc > accept the recommended (selected) driver > install driver.

After the driver installation is complete, you will click "Finish" - at this point, wait at least 10 - 20 seconds to see if the HP software attempts to begin preparing to install, and click the "Cancel" button to stop the software installation. If you take the software disc out before insuring that the software does not attempt to install, you will receive a few error messages - which won't hurt anything, but can be confusing.

This procedure will install the printer drivers, and you will be able to utilize the "Printer Properties" for any general printer configurations. I do this with my HP deskjet 6122, and it works great.

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I just got an email response from HP and they said it was fine to use msconfig to stop hpcmgr.exe from loading. So far it's working but it's an all in one printer, it has a scanner stuff like that.

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starkers

Join Date 05/2004

+1153

I just got an email response from HP and they said it was fine to use msconfig to stop hpcmgr.exe from loading. So far it's working but it's an all in one printer, it has a scanner stuff like that.

If you find that uninstalling/reinstalling your HP software becomes necessary, you may need to disconnect from the net and disable any AV/firewalls you have installed. It is also a good idea to physically disconnect the 'all-in-one' from your PC and reboot to reset everything before reloading the software.

I have a 1210 series all-in-one and found the software would not completely reload unless all these step were taken first. I spent several frustrating hours on it before yrag assisted me with this advice in the forums here

Best of luck with it

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I have a 1310 all in one and it does the job very well but the software leaves something to be desired. You can disable any of the units start up features in MSconfig but when they flag you at start up it is generally an installation glitch. I’d follow all the advice here about add-remove (all hp entries) and re install (off line, no firewall) then reboot and make sure there are no flags. Run a couple functions until the software finds itself, with the installation disk loaded in case needed. If everything is cool then I go to MSconfig and stop the start up items I know are not necessary

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We have a officejet 6110 aio and a psc 2175 aio and i have disabled all hp startup info on both pc's with no illeffects. On both pc's i have installed the enterprise drivers from hp.com. The full drivers try and do to much.

Just uninsall your existing driver. unplug the printer. reinstall driver and plug and go.

Good luck

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