Hanyou

Join Date 04/2003

ERROR Report

Computer: SONY VAIO laptop PCG-FXA53

Hello [email protected],

Here is my CRASH report for GalCiv2.

I have read the BETA 1 NOTES and practice them.
I choose:
NEW GAME
A TINY Galaxy
I pick HUMAN
I pick ONE opponent the DRENGIN.
SIMPLY game.

The game goes to the load screen. The music plays.
Then the screen goes black. About ten seconds latter up pops the infamous MICROSOFT "...has encounter a problem,
... SEND or DON'T SEND, I click on DON'T SEND, because MICROSOFT does not relies that some people are not connect to the 'net 24/7, compounding the problem they lack a save and send latter option.
The music stutters until I crash back to desk top.

My computer system is a SONY VAIO PCG-FXA53 notebook upgraded to 512 ram with an AMD Athlon XP processor at 1.3 GHZ. with an ATI 3D Rage MOBILITY-M1 Graphic chip.
I have search and found no upgrades from Microsoft, SONY and even ATI that I have not already install long ago. I found an alternate 15 meg. Suppose update, which I have downloaded and installed and I can no change to what I have described.

Thank you.

Stardock SmartException Logging Information
-------------------------------------------

OS Version : Windows XP
Video Card : ATI RAGE MOBILITY-M1 AGP
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 10006806 01:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Processor Registers (x86):
EAX:00000000
EBX:00000000
ECX:06001C20
EDX:00000009
ESI:06001C20
EDI:06001C20
CS:EIP:001B:10006806
SS:ESP:0023:0012FBC4 EBP:045F7EE8
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010212

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
10006806 045F7EE8 0001:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Debug information for each stardock app follows ....

Stardock SmartException Logging Information
-------------------------------------------

OS Version : Windows XP
Video Card : ATI RAGE MOBILITY-M1 AGP
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 10006806 01:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Processor Registers (x86):
EAX:00000000
EBX:00000000
ECX:0BFCF4A0
EDX:00000009
ESI:0BFCF4A0
EDI:0BFCF4A0
CS:EIP:001B:10006806
SS:ESP:0023:0012FBC4 EBP:045FAE78
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010212

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
10006806 045FAE78 0001:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Debug information for each stardock app follows ....

Stardock SmartException Logging Information
-------------------------------------------

OS Version : Windows XP
Video Card : ATI RAGE MOBILITY-M1 AGP
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 10006806 01:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Processor Registers (x86):
EAX:00000000
EBX:00000000
ECX:0EAF0FA0
EDX:00000009
ESI:0EAF0FA0
EDI:0EAF0FA0
CS:EIP:001B:10006806
SS:ESP:0023:0012FBC4 EBP:045F7EB8
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010212

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
10006806 045F7EB8 0001:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Debug information for each stardock app follows ....

Stardock SmartException Logging Information
-------------------------------------------

OS Version : Windows XP
Video Card : ATI RAGE MOBILITY-M1 AGP
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 10006806 01:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Processor Registers (x86):
EAX:00000000
EBX:00000000
ECX:059212A8
EDX:00000009
ESI:059212A8
EDI:059212A8
CS:EIP:001B:10006806
SS:ESP:0023:0012FBC4 EBP:045F7E18
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010212

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
10006806 045F7E18 0001:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Debug information for each stardock app follows ....

Stardock SmartException Logging Information
-------------------------------------------

OS Version : Windows XP
Video Card : ATI RAGE MOBILITY-M1 AGP
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 10006806 01:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Processor Registers (x86):
EAX:00000000
EBX:00000000
ECX:057B5548
EDX:00000009
ESI:057B5548
EDI:057B5548
CS:EIP:001B:10006806
SS:ESP:0023:0012FBC4 EBP:044F7E18
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010212

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
10006806 044F7E18 0001:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Debug information for each stardock app follows ....

Stardock SmartException Logging Information
-------------------------------------------

OS Version : Windows XP
Video Card : ATI RAGE MOBILITY-M1 AGP
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 10006806 01:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Processor Registers (x86):
EAX:00000000
EBX:00000000
ECX:0593A408
EDX:00000009
ESI:0593A408
EDI:0593A408
CS:EIP:001B:10006806
SS:ESP:0023:0012FBC4 EBP:045F7E18
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010212

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
10006806 045F7E18 0001:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Debug information for each stardock app follows ....

Stardock SmartException Logging Information
-------------------------------------------

OS Version : Windows XP
Video Card : ATI RAGE MOBILITY-M1 AGP
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 00403B44 01:00002B44 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\GalCiv2.exe

Processor Registers (x86):
EAX:00000000
EBX:00000000
ECX:00000000
EDX:7C90EB94
ESI:002401EE
EDI:00000010
CS:EIP:001B:00403B44
SS:ESP:0023:0012FD38 EBP:0012FD8C
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010246

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
00403B44 0012FD8C 0001:00002B44 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\GalCiv2.exe
77D487EB 0012FDF4 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D489A5 0012FE54 0001:000079A5 C:\WINDOWS\system32\USER32.dll
77D4BCCC 0012FE64 0001:0000ACCC C:\WINDOWS\system32\USER32.dll

Debug information for each stardock app follows ....

Stardock SmartException Logging Information
-------------------------------------------

OS Version : Windows XP
Video Card : ATI RAGE MOBILITY-M1 AGP
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 00403B44 01:00002B44 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\GalCiv2.exe

Processor Registers (x86):
EAX:00000000
EBX:00000000
ECX:00000000
EDX:7C90EB94
ESI:001100BA
EDI:00000010
CS:EIP:001B:00403B44
SS:ESP:0023:0012FD38 EBP:0012FD8C
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010246

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
00403B44 0012FD8C 0001:00002B44 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\GalCiv2.exe
77D487EB 0012FDF4 0001:000077EB C:\WINDOWS\system32\USER32.dll
77D489A5 0012FE54 0001:000079A5 C:\WINDOWS\system32\USER32.dll
77D4BCCC 0012FE64 0001:0000ACCC C:\WINDOWS\system32\USER32.dll

Debug information for each stardock app follows ....

Stardock SmartException Logging Information
-------------------------------------------

OS Version : Windows XP
Video Card : ATI RAGE MOBILITY-M1 AGP
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 10006806 01:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Processor Registers (x86):
EAX:00000000
EBX:00000000
ECX:09780168
EDX:00000009
ESI:09780168
EDI:09780168
CS:EIP:001B:10006806
SS:ESP:0023:0012FBC4 EBP:045F7E18
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010212

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
10006806 045F7E18 0001:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Debug information for each stardock app follows ....

Stardock SmartException Logging Information
-------------------------------------------

OS Version : Windows XP
Video Card : ATI RAGE MOBILITY-M1 AGP
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 10006806 01:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Processor Registers (x86):
EAX:00000000
EBX:00000000
ECX:05802350
EDX:00000009
ESI:05802350
EDI:05802350
CS:EIP:001B:10006806
SS:ESP:0023:0012FBC4 EBP:045F7EB8
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010212

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
10006806 045F7EB8 0001:00005806 C:\Program Files\Stardock\TotalGaming.net\GalCiv2\Lib3D.dll

Debug information for each stardock app follows ....

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Successfully updated karma reason!

As you have an ATI Mobile video card, I am pretty much convinced that you have outdated drivers because you get exactly the same kind of debug informations as I had. I own an ATI Mobile M6 card and using the (unofficial) Omega Drivers solved my problems.

Here is the http://www.omegadrivers.net/

If you are not comfortable using third party drivers, I suggest yoy to wait until ATI finally releases updates drivers for Mobility cards.

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Kort-

I have downloaded and installed the thrid party drivers and get the same problems.

Anything else I can do? I still can play the game only look at the pretty pictures.

hanyou

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Opps! That is "CANNOT play"

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When you installed the new drivers, did you uninstall the old ones first? It's usually a good idea to uninstall your video driver, reboot, then install the new driver. Otherwise, it doesn't always correctly update the driver.

If you did it that way, or you try doing that and it still doesn't work, run dxdiag and save the report. Then send the report to me at [email protected]

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Hello. Yet another can't get it to work post. I've been fiddling with it for a while now and it still crashing when I create a new game, after the choose opponents screen. I've read through the posts here and I have Dx 9.0c, I have the multimedia installed and I've tried to find the latest drivers for my vid card.

I have a Trident CyberBlade XP Ai1 v.6.4221.22
Celeron 1.2 GHz, 496 MB RAM, running XP SP2

I have a feeling it's probably the video driver so if any of you can point me to a gooder update (or just tell me what else I'm doing wrong) I'd be much obliged.

Thank you
-pd

Successfully updated karma reason!

Make sure that you have Direct3D acceleration turned on.

I googled your video card and from the website that I found, it looks like it's a laptop video card? You will probably have to go to the website of the laptop's manufacturer to see if there are any updated drivers, or you could try running a google search on your video card name and the word driver. How old is the laptop? It sounds like the card was made before DirectX 9 came out, so if you don't have an updated driver, it might not be able to handle the 3d graphics.

Successfully updated karma reason!

Yeah it's a laptop. Toshiba Satilite 1400 S-151, got it on '02. I went to the Toshiba website and the most recent driver I could find was from '02. I also googled for a couple hours looking for drivers but didn't turn up anything better.

I tried looking on the Toshiba support forums and there were several posts about updating drivers and there appears to be a form answer given out by "John" in all of them:

Only ones tested and approved by Toshiba would be at www.ts.toshiba.com However, Toshiba has a LONG and Infamous history of NOT providing video updates

John

Anyone know where I can get more recent ones? Or am I going to have to get a new vid card? Hardware upgrades on laptops are no fun

edit: aaaaahhhh my eyes

Successfully updated karma reason!

Hmm, I think that a card that was made in 2002 should support DirectX 9.0, but maybe it's having trouble with the changes made in DirectX 9.0c. If you send me your debug.err file and a smart exception report, I'll see what I can find out.

[email protected]

https://www.stardock.com/products/smartexception

Successfully updated karma reason!

Yarlen

Join Date 01/2005

+369

The Omega Catalyst drivers should work for your laptop (they do on mine and on my desktop PCs):

http://www.omegadrivers.net

Successfully updated karma reason!

I'd have suggested the omega drivers, but that isn't a NVidia or a ATI card is it?

Successfully updated karma reason!

i'm in the same position like everybody else. done all the usual stuff what to do but it came up with the same nonsense

send/don't send report to microsoft.....

anyway i can find any other links to get it up and running or have i gotta wait for the cd to come out?

to be honest i think it's my machine but i can't be bothered getting a new one coz this pc serves me well enough.

Successfully updated karma reason!

Djiceman,

I can't make any suggestions without seeing your debug.err file and a smart exception report. Please read the post entitled How to Submit Bug Reports

Successfully updated karma reason!