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RangeDoc
RangeDoc
Join Date 11/2013
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Download limit for deskscapes?

November 17, 2019 9:49:08 PM from WinCustomize ForumsWinCustomize Forums

I just got hard limited on the amount of dreams for deskscapes that I can download from wincustomize.

Please tell me this is in error. I would never have purchases such a product if there was a limit to the amount of files I can download. I never experienced this with objectdock icons, so I had no reason to think it would occur with dreamscapes.

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RangeDoc
basj
Join Date 03/2001
+1632 sdemployee
Reply #1 November 17, 2019 9:59:36 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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RangeDoc
RedneckDude
Join Date 04/2009
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Reply #2 November 17, 2019 10:23:10 PM
from WinCustomize ForumsWinCustomize Forums

Those that are current members (paid subscription) of WinCustomize.com and customers who have an ObjectDesktop subscription which has not expired have unlimited downloads from the galleries. Otherwise there is a download limit of 500MB. If either of those situations applies to you then I would email support@stardock.com and have them look into it.

Quoting Hankers from another thread, link below.

https://www.wincustomize.com/article/431142/reached-download-limit  

 

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RangeDoc
sdrohan
Join Date 10/2012
+715 sdsupport
Reply #3 November 18, 2019 9:17:33 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

I just got hard limited on the amount of dreams for deskscapes that I can download from wincustomize.

Please tell me this is in error. I would never have purchases such a product if there was a limit to the amount of files I can download. I never experienced this with objectdock icons, so I had no reason to think it would occur with dreamscapes.

Please create a ticket here:

https://esupport.stardock.com/index.php?/Tickets/Submit

Sean Drohan
Stardock Support Manager

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RangeDoc
RangeDoc
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Reply #4 November 18, 2019 5:39:15 PM
from WinCustomize ForumsWinCustomize Forums

submitted.

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RangeDoc
RangeDoc
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Reply #5 November 19, 2019 5:57:03 PM
from Stardock ForumsStardock Forums

Is this a complicated topic to take care of? Because it seems like it wouldn't take too long to solve.

I purchased the software. This either entitles me to more downloads than the general public or it doesn't.

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RangeDoc
RedneckDude
Join Date 04/2009
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Reply #6 November 19, 2019 6:08:53 PM
from WinCustomize ForumsWinCustomize Forums

RangeDoc, do you have a paid subscription to WinCustomize?  Or an ObjectDesktop subscription?

If yes, then you have an issue. Otherwise I answered you in reply #2.

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RangeDoc
RangeDoc
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Reply #7 November 19, 2019 7:28:53 PM
from Stardock ForumsStardock Forums

You mean like this post in that thread?

 

"When you purchase an application you get 1 year of unlimited downloads.  After that the download caps for WinCustomize go back into place."

 

Well as I stated in this thread, I purchased an application.

So explain to me why I don't have unlimited downloads?

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RangeDoc
RedneckDude
Join Date 04/2009
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Reply #8 November 19, 2019 8:28:15 PM
from WinCustomize ForumsWinCustomize Forums

You have a good point. I'm sure support will take care of you.

I was trying to help while you wait for them. They get busy sometimes.

 

I hope you get this sorted.

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RangeDoc
AzDude
Join Date 11/2002
+556 sdemployee
Reply #9 November 19, 2019 9:30:34 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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RangeDoc
sdrohan
Join Date 10/2012
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Reply #10 November 20, 2019 10:41:52 AM
from Stardock ForumsStardock Forums


I just got hard limited on the amount of dreams for deskscapes that I can download from wincustomize.


Please create a ticket here:
https://esupport.stardock.com/index.php?/Tickets/Submit


submitted.

The last ticket I have from your @hotmail address was 865 days ago.  

Which points to why the problem may be (and why I asked you to create a ticket). If you ordered OD recently, it was not under your @hotmail address (what your profile here is under).  

After some creative searching, it's because you purchased under your @live.com account.  I have merged it under your @hotmail.com account.

Clear your browser cookies and try again, please...

Sean Drohan
Stardock Support Manager

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RangeDoc
RangeDoc
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Reply #11 November 20, 2019 4:55:47 PM
from Stardock ForumsStardock Forums

sdRohan, I run firefox, set to delete all cache upon exit, every time. I tried 3 or 4 times with the same result.
I also tried internet explorer, and I even logged onto my vpn, and in every instance it said the same thing, that I had exceeded my download limit.

I'll try again right now, and report back shortly.

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RangeDoc
RangeDoc
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Reply #12 November 20, 2019 4:58:19 PM
from Stardock ForumsStardock Forums

ugh. same thing.

 

Download Unsuccessful

Reasons:
  • You are currently at your download limit. (63781637 / 52428800)
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RangeDoc
sdrohan
Join Date 10/2012
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Reply #13 November 21, 2019 11:21:02 AM
from Stardock ForumsStardock Forums

Quoting RangeDoc,
reply 12

ugh. same thing.

It is a cookie issue, I have am certain about that...

If you open a private / incognito window and try, does it work then?

Sean Drohan
Stardock Support Manager

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RangeDoc
RangeDoc
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Reply #14 November 21, 2019 4:27:21 PM
from Stardock ForumsStardock Forums

It's not possible for cookies to affect two different browsers.

And what cookie could limit this anyway? I didn't download any of these files until after my purchase. So there is no download limit cookie that should have been set yet. If any cookie should have been set, it should have been via the purchase.

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RangeDoc
RangeDoc
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Reply #15 November 21, 2019 4:31:23 PM
from Stardock ForumsStardock Forums

This is from a private session, just now:

Download Unsuccessful

Reasons:
  • You are currently at your download limit. (58907761 / 52428800)
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AzDude
Join Date 11/2002
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Reply #16 November 21, 2019 4:41:32 PM
from WinCustomize ForumsWinCustomize Forums

Try it using Chrome bowser incognito window

and see if that works .

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T-Man
Join Date 03/2001
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Reply #17 November 22, 2019 9:16:44 AM
from WinCustomize ForumsWinCustomize Forums

RangeDoc,

Since, sdRohan has merged your two accounts together,  your current login may be not be acting correctly.  Please go to WinCustomize home page, Logout and Re-Login.  Hopefully that will fix your download cap for you.

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RangeDoc
RangeDoc
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Reply #18 November 23, 2019 10:47:14 PM
from Stardock ForumsStardock Forums

And I am logged on via firefox regular window, and the downloads are finally working.
And to everyone who commented on the cookies, this was never a cookie issue. It is not physically possible for this to be a cookie issue. I tried IE, I tried Firefox... I already explained to you all that I have cookies set to delete after each session. And do you know why I know that it works? Because I have to logon to every single website, every single time I logoff of firefox. My browser saves NOTHING.
This was on the server end, not mine.

 

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