No one is forced under any circumstance to preorder/prepurchase/buy a game. No one is forced to buy a game on release. No one is forbidden from waiting for the game to be relased, reading some reviews and then decide if their hard earned money should be spent in the game or not. If you consider important to make informed decisions when purchasing food, a house or a new car, the same goes for videogames.
And unlike food or a house (or even a damn car) which can be considered a must have to live (at least food!!!), videogames are not. They are optional. They are not needed to live. There is people who has never seen or will see a videogame, even less play one. Unlike food, you can wait to see if a game is worthy of that hard earned money you like to complain so much about if the product you bought is faulty. Compulsive buying is bad for your wallet.
Also for videogames, excuses like "loyal fan" and similars are bad excuses. If I choose to trust one company to deliver X by reason Y, that doesn't suddently free me from my own responsability of informing myself before I purchase. If I ignore my responsability and then I get burned, it's primarily my fault because as a person that has to work to earn money, my first and only true loyalty has to be for myself. Then yes, as paying customer I have the right to complain about a faulty product but never forgetting that I'd not be in such situation if I had taken the responsible route in the first place.
I personally never ask for refunds in videogames no matter what. If I get burned by a game because I bought it withouth informing myself about it and/or because I decided to skip my responsability and trust X about Y, then I didn't deserve that money anyway*. That company X gets more of my money or not is another story...
And as someone who has bought a couple of copies of the game (plus shipping for both), which includes Multiplayer (even if I were to decide not to play it ever), I suppose that I should have even more right that most of you to complain and be "loud". I don't think that Stardock is perfect (being composes of human beings with humans lives, what can we expect after all?) but for my standard with which I interact with the world, they are still trustworthy for me (and therefore, worthy of showing them some respect). If that trust means that sometimes I can get burned, it will be because I chose to take that risk. Right now I'm feeling like risking myself with Stardock**. I cannot say the same of EA or Activision.
Ok, moving on. But I cannot promise I won't harass trolls so if I stop posting it may be because I lost my posting privileges.
PD feel free to agree, disagree or whatever. At the end of the day it changes nothing for any of us.
* no, I'm not rich. And if I had trouble reaching the end of the month, I wouldn't be buying new games (unless really cheap and with tons of replayability) and would stick to older games I already have like Warcraft 2, The Settlers 2 or something like that.
** but as still have a functional brain, if "apocalypse releases" become the norm, I would hae to change my stance... even if in this one I'm mostly unaffected