Here's the email I sent to support@stardock.com. I'm posting it here so hopefully I can speed things up (since it is a weekend, after all).
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I just installed the Ultimate Edition and I'm getting a CTD when I attempt to run it. At first I was getting the error "Your drivers may be too old..." and then "WARNING: DirectX Acceleration is not enabled...", and then the screen would flicker and go back to the desktop. I tried the solution here: http://windowsfixup.com/2009/05/windows-7-build-7122-fixes-game-issues/ but it did nothing. I did manage to get it to start once (I'm not sure why or how), but then I quit and couldn't get it back. I've also tried running it in XP SP2 compatibility mode, and then I only get the second error, but it still just flickers for a while and then quits. I've attached the debug.err which conveniently has all my system information.
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Some additional info so you don't have to parse the debug.err below:
Win7 RC build 7100, 64-bit. nvidia 8800gt, latest drivers (190.38). (It seems to be a graphics issue.)
Thanks!
Peter
Here's the debug.err:
Debug Message: Version v2.03 Twilight of the Arnor last updated on: Thu Jul 23 11:47:38 2009
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 8/8/2009, 10:24:31
DirectX Version: DirectX 11
Machine Name: OMALLEY-DESKTOP
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700)
Languages: English (Regional Setting: English)
System Manufacturer: INTEL_
System Model: D945GNT_
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) D CPU 3.40GHz (2 CPUs), ~3.4GHz
Physical Memory: 4096MB RAM
Page File: 1649MB used, 5000MB available
Windows Dir: C:\Windows
Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 8800 GT
Manufacturer: NVIDIA
Chip Type: GeForce 8800 GT
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0611&SUBSYS_11701462&REV_A2
Display Memory: 1906 MB
Current Display Mode: 1680 x 1050 (32 bit) (59Hz)
Monitor Name:
Monitor Max Resolution:
Driver Name:
Driver Version:
Driver Date:
DirectX Acceleration Enabled: No
Sound info
Sound device 1:
Description: Speakers (USB Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_0C45&PID_1677&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Driver Name: USBAUDIO.sys
Provider: Microsoft
Driver Version: 6.01.7100.0000
Driver Date: 4/21/2009 21:15:18
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
Debug Message: *********END dxdiag info.*********
Debug Message: WARNING: DirectX Acceleration is not enabled.
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_8_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1600 x 1024, Windowed: 0, Multisample: 8
Debug Message: Game Resolution: 1600 x 1024
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): NVIDIA GeForce 8800 GT
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 59
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 32aa15
Debug Message: No files found matching mask D:\Games\Galactic Civilizations II - Ultimate Edition\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask D:\documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask D:\documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask D:\Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask D:\documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask D:\documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask D:\documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask D:\documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: D3DERR_DEVICELOST
Debug Message: Device lost
Debug Message: Attempting to reset device.
Debug Message: Device Validated. Attempting to restore resources.
