I neglected to mention that the screenshot belongs to one of Ser Arris's characters. Sorry about that. My characters show up just fine. I alternate between IE7 and Firefox.
Try looking at "ghost in the machine", "sertorious", or "orpon" in this empire (The Twilight Pub):
http://metaverse.galciv2.com/index.aspx?g=empire&id=3912
It appears that new users, in general, have this issue. I am bring this up because:
1) Ser Arris is a character that I created when I purchased Ultimate Edition, and I would like for the information to display correctly,
2) It is an anti-climax for the new users when they post that "Big Game", and nobody can tell who they are,
3) When someone new joins my empire, I cannot figure out how to PM them with a "Welcome Aboard"; and
4) I sent in a ticket in March, and I feel strongly that this issue should have been resolved by now.
Ticket ID: EMG-687331
Subject: Metaverse Characters Do Not Display Correctly