I feel extremely traumatized while writing this post.

I bought a copy of the GC2 game a month ago. Due to my hectic schedule, I was only able to install it last Friday. After installation, I tried to register it online to obtain the updates, but the site told me that the serial number was already associated with another account.

Subsequently, I e-mailed the sales support personnel explaining to them about my problem. In the email, I enclosed a snapshot of the original game along with the serial number to demonstrate to them that I am in possession of the original copy of the game.

I am deeply disappointed with the response of the sales support personnel. They are reluctant in allowing me to use MY original serial number. They also refused to provide me with a new serial number or offer me a sensible solution to the problem.

The solutions they provided: either return the original copy of the game at the store I bought it from or play the game without the updates!

Is that how Stardock keeps its customer?

I believe someone was able to obtain my original serial number using a key generator and I, as a customer, who legitimately paid the full amount for the game is not going to be assisted.

This is ridiculous!

After two email interactions, they concluded that I could not update it. I cannot bring it back to the store since too much time has elapsed since I bought it. Stardock is not willing to help me resolve this issue. What am I supposed to do?