AFAIK, all my SmartException submissions have been complete. When DA fails under Vista, all I do is:
- Double-click the SmartException icon
- Select the top-most of the two exceptions listed and hit the "Email Selected Exception" button
- Enter a description of what I was doing and hit the generate report button (that's from memory since I don't have any exceptions in there)
- Close the resulting file browser since there won't be any files in the standard directory
- Open my Desktop shortcut to C:\Users\Dave\AppData\Local\VirtualStore\Program Files\Stardock\SmartException\ZippedExceptions which is where the exceptions are actually located under Vista (I had to manually create the ZippedExceptions directory (I believe))
- Drag the ExceptionLog.zip file out to the Desktop for easy access
- Open a file browser and go to D:\Data\Dave's Documents\My Games\GC2DarkAvatar
- Using whatever zip utility available, add debugg.err and a recent save game to ExceptionLog.zip
- Run Vista's Problem Reports and Solutions utility from the Start button and see if something comes up as a solution. If not, I view the Problem History there and copy the text of that history to my email (below). If there is a solution, that Problem History might include dumps. I add those to the zip file, too.
- Open my mail program (Outlook), do a New Mail, put
[email protected] in to To: field, click on the still-open SmartException window and Copy the Subject line, paste it into the message's Subject: field, drag ExceptionLog.zip onto the message (don't forget this, I have -- repeatedly), and enter some text into the message body (I add a copy of the contents of mailinfo.txt from the ZippedExcpetions directory).
- Send the email.
- Tell SmartException to delete the reports (which it ignores) and then manually delete the four files under the actual SmartException subdirectory.
This seems to work (though it's a bit of a hassle -- but, hey, Stardock is worth a little work from me).
