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HaigKarma
Join Date 01/2007
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DA Constant Random In-Game Crashs

June 18, 2007 5:46:23 AM from GalCiv II ForumsGalCiv II Forums
ive looked around the forum for help but none of the selections i have found have helped the problem i am having with the game. i have already, updated my video card drivers, checked my vitural memory/page file, lowered the games video settings, my resolution is higher then the minamum recomended. my computer is less then a week old, with intel duo core 1.86 GHz, 2 GB ram, and my video card is a Nvidia geforce 8600 GT. any help would be awesome, ive played the orginal for a couple of months and i really like it, and hope to keep playing it.
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HaigKarma
Moosetek13
Join Date 03/2006
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Reply #1 June 18, 2007 6:10:01 AM
from GalCiv II ForumsGalCiv II Forums
If you have checked other threads then you must be aware the the first thing you should do is post your debug.err info - preferably right after the crash.

Other than that, if your computer is brand new, and if it has Vista as the OS, are you sure you have the latest drivers? Just checking through Windows Update will not do it.
Here is the link for nVidia's latest Vista (32-bit) driver:
WWW Link

If that is not the problem, sometimes an overheating video card or cpu will cause random crashing, or running the game at other-than-desktop resolution with an incorrect monitor driver installed.
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kryo
Join Date 05/2003
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Reply #2 June 18, 2007 12:24:41 PM
from GalCiv II ForumsGalCiv II Forums
Please go to C:\Program Files\Stardock\Totalgaming\GalCiv2 (or wherever you installed the game at), open the debug.err file you find there in notepad, and copy/paste the contents into a post here. If this is a DA report, you'll find the debug in C:\Program Files\Stardock\Totalgaming\GalCiv2\DarkAvatar instead. This will give us some technical information that can help troubleshoot your problem.

Be sure to copy the debug immediately after the error occurs; if you start the game again, the debug will be erased and recreated for the new session.

Note: If running on Vista with DA 1.6b2 or later, the debug.err is now located in My Documents\My Games\GC2DarkAvatar.
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Reply #3 June 18, 2007 7:02:10 PM
from GalCiv II ForumsGalCiv II Forums
This is the message, im running on XP Pro. and i went to nvidia.com and got the latest already my XP, thanks for the suggestion thou.

Debug Message: Version v1.6 Dark Avatar last updated on: Wed Jun 6 08:51:50 2007
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 6/18/2007, 02:35:45
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: HAIG-PC
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/26/06 20:34:04 Ver: 08.00.12
Processor: Intel(R) Core(TM)2 CPU 6320 @ 1.86GHz (2 CPUs)
Physical Memory: 2048MB RAM
Page File: 198MB used, 4765MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 8600 GT
Manufacturer: NVIDIA
Chip Type: GeForce 8600 GT
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0402&SUBSYS_C7553842&REV_A1
Display Memory: 256.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (72Hz)
Monitor Name: Optiquest V95
Monitor Max Resolution: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.5822
Driver Date: 4/20/2007 06:05:00
DirectX Acceleration Enabled: Yes

Display device 2:
Device Name: \\.\DISPLAY2
Card Name: NVIDIA GeForce 8600 GT
Manufacturer: NVIDIA
Chip Type: GeForce 8600 GT
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0402&SUBSYS_C7553842&REV_A1
Display Memory: 256.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (72Hz)
Monitor Name: Optiquest V95
Monitor Max Resolution: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.5822
Driver Date: 4/20/2007 06:05:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SoundMAX HD Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_1988&SUBSYS_104381E1&REV_1004
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ADIHdAud.sys
Provider: AnalogDevices
Driver Version: 5.10.0001.4530
Driver Date: 5/2/2006 10:12:06
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_8_SAMPLES
Debug Message: Game Resolution: 1280 x 1024
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): NVIDIA GeForce 8600 GT
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 72
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 6f5a5130
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\sfx\*.wav
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\Music\*.mp3
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Popup Manager Update: Updating window with ID=0
Debug Message: Popup Manager Update: Unhiding FullscreenBink
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\ShipStyles\*.xml
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: Popup Manager Update: Updating window with ID=1
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\Dark Avatar\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\Dread Lords Campaign\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\Gfx\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\Metaverse\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\SandboxGames\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\ships\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\ShipStyles\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\shiptemplates\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\Story Logs\*.sav
Debug Message: No files found matching mask C:\Documents and Settings\Haig\My Documents\My Games\GC2DarkAvatar\temp\*.sav
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Loading Custom Map
Debug Message: Loading Data Defs
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: Loading TechDefs
Debug Message: Max num techs: 273
Debug Message: Loading ImprovementDB
Debug Message: Loading Component Defs
Debug Message: Loading ShipTypes
Debug Message: Loading ShipTemplates
Debug Message: Loading ParsedHardpoints
Debug Message: Loading AnomalyTypes
Debug Message: Loading RandomEvents
Debug Message: Loading UPIssues
Debug Message: Loading ResourceTypes
Debug Message: Loading InvasionTactics
Debug Message: Loading SBmodules
Debug Message: Loading PoliticalParties
Debug Message: Loading Planet Types
Debug Message: Loading Star Types
Debug Message: Loading AFMBModules
Debug Message: Loading ShipStyles
Debug Message: Loading Game
Debug Message: Loading: Game mode is normal.
Debug Message: Loading Galaxy
Debug Message: Sectors across: 12 x 12
Debug Message: Loading FOW Map
Debug Message: Loading ZOC Map
Debug Message: Loading Planets
Debug Message: Loading Stars
Debug Message: Loading Anomalies
Debug Message: Loading Resources
Debug Message: Loading AsteroidFields
Debug Message: Loading AFMiningBases
Debug Message: Loading Civs
Debug Message: Loading Colonies
Debug Message: Loading RallyPoints
Debug Message: Loading Ships
Debug Message: Loading Fleets
Debug Message: Loading Turn Event Log
Debug Message: Loading Treaties
Debug Message: Loading ENDGALAXYDATA
Debug Message: Updating ZOC.
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Disabled
Debug Message: Popup Manager Update: Updating window with ID=20
Debug Message: Popup Manager Update: Unhiding QuarterlyWnd
Debug Message: Popup Manager Update: Updating window with ID=16
Debug Message: Game Screen: Setting mode to 2
Debug Message: Popup Manager Update: Unhiding ResearchWnd
Debug Message: Game Screen: Setting mode to 9
Debug Message: Game Screen: Setting mode to 0
Debug Message: Popup Manager Update: Updating window with ID=10
Debug Message: Popup Manager Update: Unhiding MessageBoxWnd
Debug Message: Destroying ship Colony Ship M0-1 38. Orbiting: 0
Debug Message: Updating ZOC.
Debug Message: Random Event: End
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HaigKarma
kryo
Join Date 05/2003
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Reply #4 June 18, 2007 7:26:12 PM
from GalCiv II ForumsGalCiv II Forums
Please install 'SmartException' from the free stuff section in Stardock Central. Make sure that SE is running and start your game as normal. If the game crashes it will generate an exception report that can be emailed to [email protected].

Include with the email a description of what you were doing at the time, how to reproduce the crash if possible, a zipped save if applicable when you send an SE log to gc2bugs, and the appropriate debug.err file for DL or DA. The devs cannot help if you do not provide these details!

If SE does not automatically pop up and prompt you to send the report when the game crashes, you can find it at C:\Program Files\Stardock\SmartException (it will be the newest file with a .CRA extension).
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HaigKarma
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Reply #5 June 21, 2007 5:43:31 AM
from GalCiv II ForumsGalCiv II Forums
i did as asked, will this create a solution for my problem? or is this merely a way to have you guys one day fix it?
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HaigKarma
kryo
Join Date 05/2003
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Reply #6 June 21, 2007 8:53:10 AM
from GalCiv II ForumsGalCiv II Forums
You may or may not get a response, but hopefully your report will give the devs the information to at least find and fix it in the next patch, if it's something in the game at fault.

There's a minor new 1.61 patch on SDC right now that you might try too, just to be sure.
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HaigKarma
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Reply #7 June 24, 2007 9:10:00 PM
from GalCiv II ForumsGalCiv II Forums
so basically ive spent 60 or so odd bucks on this game and the expansion and im supposed to just hope i get a response? i find that in kind of poor taste. does anyone know who i can contact about this problem over the phone? perhaps they can work me through something on my computer or give me my money back.
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kryo
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Reply #8 June 24, 2007 10:21:24 PM
from GalCiv II ForumsGalCiv II Forums
and im supposed to just hope i get a response? i find that in kind of poor taste.


The developers are not support, but if there is something they can do about it, they'll do their best to fix it. I'd like to be able to make you a guarantee, but with a randomly occuring issue, they'll have to reproduce it, find the cause, and fix it, and unfortunately that's not always easy or possible for such a problem (particularly the reproducing it). The information you sent them will hopefully enable them to do it if it can be done.

does anyone know who i can contact about this problem over the phone?


You can contact support at 734-927-0677, Option 2, if you'd like, or at [email protected], though if the issue is indeed in the game itself (there's nothing apparent in your debug, and you say it occurs randomly), there's little that can be done short of turning it over to the developers.
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