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pndrev
pndrev
Join Date 05/2007
+30

Reinstall -> Serial Problems

June 16, 2007 9:10:20 AM from GalCiv II ForumsGalCiv II Forums
On my new computer, I used SDC to download and install DA. Since that worked, I assumed everything was alright.

However, trying to post Metaverse games gives me the error code (11) or (12), "Serials do not match". It happens with loading savegames copied over from the old computer (GalCiv Collectors installed from CD, then downloaded DA) as well as with freshly started games on the new computer.

I tried using the "Update Serial" button on the DA launcher, but pasting the serial from my accounts page doesn't work at all. Any advice on getting the Metaverse to accept my games again would be really appreciated.
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pndrev
pndrev
Join Date 05/2007
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Reply #1 June 16, 2007 9:27:24 AM
from GalCiv II ForumsGalCiv II Forums
Ok, it gets worse. I can't even create new Metaverse characters anymore. The "Update Serial" dialog gives me a serial that the Metaverse recognizes as "invalid", my account page gives me _different_ serials that are "invalid", and the SDC generated mail gives me yet _another_ set of serials that are "invalid" as well.
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pndrev
pndrev
Join Date 05/2007
+30
Reply #2 June 16, 2007 9:50:22 AM
from GalCiv II ForumsGalCiv II Forums
I did yet another check.

In the windows registry, the serial numbers match between both computers. Copying the savegame from the new install over to the old machine lets me post the game to Metaverse.

I even was able to create a new character using the new computer. However, I am completely unable to post Metaverse games on the new computer (Vista). Only the old computer (2000) manages to do that.

Since all information (registry) is the same, I am completely baffled. For the weekend, I can use my new PC to play and then copy and post using the old one, but I hope that someone can help me sort this out.
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pndrev
kryo
Join Date 05/2003
+458 moderator
Reply #3 June 16, 2007 11:31:32 AM
from GalCiv II ForumsGalCiv II Forums
Please contact support@stardock.com. You should receive an automated response shortly after you send the mail with your ticket number; if you don't, check your spam/bulk folders.

If you can't email support or get no response at all, you can submit a ticket directly through this page. Just click next, then fill out the form and submit it (no need to log in or register there).
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pndrev
pndrev
Join Date 05/2007
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Reply #4 June 16, 2007 11:42:35 AM
from GalCiv II ForumsGalCiv II Forums
Mail sent. Still, the problem itself continues to mystify me. If for some reason the serials in the registry had been different... But even after creating a new character, not being able to post games with it... Very, very strange.

Then again... Vista...
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pndrev
pndrev
Join Date 05/2007
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Reply #5 June 22, 2007 10:03:48 AM
from GalCiv II ForumsGalCiv II Forums
Since I had to swap out my hard-drives, I did another complete reinstall. Still can't post to Metaverse, and so far I have received no response from support, except for the automatic reply with the ticket number.
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pndrev
kryo
Join Date 05/2003
+458 moderator
Reply #6 June 22, 2007 11:12:45 AM
from GalCiv II ForumsGalCiv II Forums
Still can't post to Metaverse, and so far I have received no response from support


We had a discussion about it yesterday, actually. It's still being looked into, as it is a very strange problem.
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pndrev
pndrev
Join Date 05/2007
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Reply #7 June 22, 2007 11:26:05 AM
from GalCiv II ForumsGalCiv II Forums
Glad to hear that.

If you need more information, I'd be happy to provide all the help I can.
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pndrev
CaptainYar
Join Date 02/2007
+20
Reply #8 June 22, 2007 11:37:00 AM
from GalCiv II ForumsGalCiv II Forums
I just posted for the same problem. But sice it just happened recently i dont knoiw if i'd be able to get future games saved to the Metaverse.
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