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DA crash - Debug.err included

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Kassad
dlgsharp
Join Date 05/2007
0
Reply #26 June 6, 2007 12:27:19 AM
from GalCiv II ForumsGalCiv II Forums
Thanks for the reply, Kyro.

Well, no Blue Screens of Death so far, though I did follow your instructions. I also ran the game in software vp mode, as was suggested by Cari in a support email. No dice. The error message I get says that I have an nv4_disp display driver error. Here is the info from sending in the crash report to Microsoft:
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Follow these steps to solve the problem with a video device driver

You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

Solution

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There are two options you can use to try to fix the problem. If the first option doesn't work, then try the second.

Option 1: Install the most current device driver for your video card

Go to the Microsoft Update website to see if there are any updated drivers for your video card. If there are any drivers listed, you should install them.
If there are no updated drivers listed at Microsoft Update, and you know the manufacturer of the video card, contact the card manufacturer's product support service for assistance.
If there are no updated drivers at Microsoft Update, you don't know the name of the manufacturer of the video card, and you need more help diagnosing and resolving this problem, contact your computer manufacturer's product support service.

Option 2: Manually decrease Hardware Acceleration for your video adapter

This procedure prevents the display device driver from programming the hardware incorrectly, but you might lose some display functionality and performance. Although you can increase the hardware acceleration settings to regain functionality and performance, these settings increase the chance that the issue will occur again. For maximum stability, leave hardware acceleration turned off.

Click Start, click Control Panel, and then double-click Display.
Click the Settings tab, and then click Advanced.
Click the Troubleshoot tab, move the Hardware Acceleration slider to None, and then clear the Enable Write Combing check box.
Click OK, and then click OK.
Note: This procedure prevents the display driver from programming the hardware incorrectly, but you may lose some display functionality and performance.


Technical Information
Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)

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I am loathe to manually decrease the graphics acceleration, as MS suggested in option 2. Any ideas as to what is going wrong? I should also mention that I have no problems playing the game as long as I start a new game each time. It is only when I try to play a saved game that it starts crashing.

Thanks for the help so far,
Dave



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Kassad
Kassad
Join Date 03/2006
0
Reply #27 June 6, 2007 7:57:23 AM
from GalCiv II ForumsGalCiv II Forums
Nvidia drivers, my experience.

It seems that the nvidia uninstaller does not truly remove all references to the nvidia drivers and from the registry. I ended up purchasing driver cleaner ($10 US) to solve the issue. Just a word of caution, driver cleaner has specific usage instructions such as unplugging the computer from the internet and booting into safe mode before running the program. The driver cleaner program completely clear out all references to the nvidia drivers that I had been testing. Afterwards, I installed a slightly older version of the nvidia drivers, because my laptop's video card is almost 2 years old. The laptop is working much better now.
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Kassad
kryo
Join Date 05/2003
+458 moderator
Reply #28 June 6, 2007 9:19:01 AM
from GalCiv II ForumsGalCiv II Forums
The error message I get says that I have an nv4_disp display driver error.


In that case, you may try updating to the latest drivers from nvidia.com. As Kassad said, it's also a good idea to use driver cleaner to scrub all traces of the old ones before you update, if you're having problems. While they do charge now, the older free version is still floating around the internet, and AFAIK it should still be good enough to get the job done.
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