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TC44
Join Date 06/2006
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Need help getting my download version

March 25, 2007 2:48:28 AM from GalCiv II ForumsGalCiv II Forums
I just ordered the Download + CD version of GC2:Dark Avatar, but I have a problem

My login account for Stardock is one e-mail address, but I ordered the game with a Stardock account for buying stuff but used a different e-mail address, so even thought I get the e-mail with the serial number to dowaload the game, I am unable to download it

Can anyone help me?

I have already sent an e-mail to sales@stardock.com but o was hoping someone else might be able to help
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TC44
Connatic
Join Date 02/2005
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Reply #1 March 25, 2007 6:29:04 PM
from GalCiv II ForumsGalCiv II Forums
I'm having a similar type of problem. After I clicked the checkout button I never got a serial number e-mailed to me. I requested my serial numbers again from the support page but in that e-mail there is no sign of a Dark Avatar serial number. Are there servers down today or what?
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TC44
kryo
Join Date 05/2003
+458 moderator
Reply #2 March 26, 2007 12:31:46 PM
from GalCiv II ForumsGalCiv II Forums
My login account for Stardock is one e-mail address, but I ordered the game with a Stardock account for buying stuff but used a different e-mail address, so even thought I get the e-mail with the serial number to dowaload the game, I am unable to download it


Please contact support@stardock.com and request an account merge with the two email addresses.

After I clicked the checkout button I never got a serial number e-mailed to me. I requested my serial numbers again from the support page but in that e-mail there is no sign of a Dark Avatar serial number.


If you did not get a serial after your purchase, please contact sales@stardock.com to ensure the sale went through properly.
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