Stardock support is the best there is. In my field of endeavour, I have dealt with any number of 'customer service' types. Generally speaking, they only want to do the minimum required to get you off the line. The people at Stardock really CARE. They have a product that they have invested an awful lot of time and effort into, and are rightfully proud of. I have only had a couple of (minor) issues with this game, and each time that I've brought something to their attention, I have had, within 48 hours, a personal response. How many other companies would do this for you? Name one.
The first time this happened, I got an e-mail from Cari. And when her first suggestion didn't work, she e-mailed me again. I was absolutely flabbergasted. I can't describe how this made me feel. Perhaps this... Have you ever seen "The Grinch Who Stole Christmas"? There is a scene where he is standing on a high ridge overlooking Whooville, at dawn, expecting all the residents to awaken to their stolen presents with wails of despair. When this doesn't happen, and they sing with joy instead, he is moved. There is a shot of him, with hugely dilated pupils, and a silly curled grin on his face. Remember that picture? THAT is how she made me feel.
I am genuinely sorry that you are having a difficult time. Things will work out for you, if you only give them time. Good luck.
