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jimmyb2
Join Date 02/2006
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Isn't Email Activation Automated?

February 11, 2007 5:00:01 AM from GalCiv II ForumsGalCiv II Forums
Since my game computer does not have internet access I have to activate Dark Avatar via email. I emailed the activation information as instructed to activate@stardock.com about 10 hours ago, and have received no reply yet. I expected the email activation process to be automated on Stardock's end because of the format of the information I had to send in ... had to be in plain text, etc. making it sound (and look) as though it would be read by a computer. I expected a relatively quick response subject to the activity level (how many others were trying to activate at the same time). If it is not automated I know I will have to wait until business hours on Monday, but if automated then something is broken. Does anyone know whether or not the process is automated?
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jimmyb2
kryo
Join Date 05/2003
+458 moderator
Reply #1 February 11, 2007 3:28:16 PM
from GalCiv II ForumsGalCiv II Forums
I believe it is, however if there was an error it may need to be checked out by support before you get a reply. In any case, just bump this thread tomorrow and it'll remind me to remind them to look at it (sorry for the delay in the meanwhile--I'd check on it myself if I could).
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jimmyb2
jimmyb2
Join Date 02/2006
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Reply #2 February 11, 2007 9:42:56 PM
from GalCiv II ForumsGalCiv II Forums
Thanks, kryo! I resubmitted the activation request several hours ago at the suggestion of Goldenboy who said his only took minutes for a reply. No reply to my second request yet; so something must be wrong with my request or with the server.

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Yarlen
Join Date 01/2005
+366 sdemployee
Reply #3 February 12, 2007 9:45:08 AM
from Stardock ForumsStardock Forums

You should make sure that the response isn't getting filtered into your Junk Mail folder. If it's not there and you still haven't gotten a response, please open up a support ticket with us.

https://www.stardock.helpserve.com

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kryo
Join Date 05/2003
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Reply #4 February 12, 2007 10:26:47 AM
from GalCiv II ForumsGalCiv II Forums
Milksama says that your activation requests were fine, so it likely got caught in a spam filter on its way back to you. He's sent the response to you again manually, so keep an eye out for an email from mhaber AT stardock.com.
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giron02
Join Date 03/2007
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Reply #5 March 28, 2007 10:56:48 AM
from GalCiv II ForumsGalCiv II Forums
I had nearly the same problem. I sent the email 5 days ago. But I didn't recieve a reply. I've also searched in my spamfilter but I have found nothing. So I sent a second email but nothing happened. Could it be that they can't send to a Swiss email-address? Or what else could be the problem?
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DorkCoffeez
Join Date 03/2006
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Reply #6 March 28, 2007 11:07:07 AM
from GalCiv II ForumsGalCiv II Forums
Hi Giron02,

I have looked everywhere and I cannot locate your ticket in our system. Did you get any sort of confirmation email from our servers? You should either get a "This was filtered" or a "thank you,.. we will get right on this" email. Please try posting another ticket and see if you get a responce.

Cheers,
Seabass6.7
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giron02
Join Date 03/2007
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Reply #7 March 28, 2007 11:25:10 AM
from GalCiv II ForumsGalCiv II Forums
There wasn't a responce. Neither a "This was filtered" nor a "thank you,..". I sent one more email now. I'll write if nothing happens.
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giron02
Join Date 03/2007
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Reply #8 March 28, 2007 11:55:05 AM
from GalCiv II ForumsGalCiv II Forums
Still nothing.
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giron02
Join Date 03/2007
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Reply #9 March 28, 2007 12:35:41 PM
from GalCiv II ForumsGalCiv II Forums
nothing happens. What should I do now?
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giron02
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Reply #10 March 28, 2007 2:01:06 PM
from GalCiv II ForumsGalCiv II Forums
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kryo
Join Date 05/2003
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Reply #11 March 28, 2007 2:26:47 PM
from GalCiv II ForumsGalCiv II Forums
E-mail support@stardock.com.
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giron02
Join Date 03/2007
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Reply #12 April 14, 2007 3:28:14 PM
from GalCiv II ForumsGalCiv II Forums
They didn't reply
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kryo
Join Date 05/2003
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Reply #13 April 14, 2007 10:01:02 PM
from GalCiv II ForumsGalCiv II Forums
Did you receive an automated response when you first contacted them? If so, what was your ticket number?
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giron02
Join Date 03/2007
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Reply #14 May 22, 2007 11:06:56 AM
from GalCiv II ForumsGalCiv II Forums
No. I received nothing.
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Frogboy
Join Date 03/2001
+2411 sdemperor
Reply #15 May 22, 2007 11:29:22 AM
from GalCiv II ForumsGalCiv II Forums
If you received nothing, they didn't receive it. There's an automated response.
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giron02
Join Date 03/2007
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Reply #16 May 29, 2007 6:57:02 AM
from GalCiv II ForumsGalCiv II Forums
And why didn't they receive it? I've sent it about ten times.
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kryo
Join Date 05/2003
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Reply #17 May 29, 2007 1:04:51 PM
from GalCiv II ForumsGalCiv II Forums
The most likely cause would be that it is not getting past the spam filter. If you can't email support, you can submit a ticket directly through this page. Just click next, then fill out the form and submit it (no need to log in or register there).
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