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CydoniaRanger
CydoniaRanger
Join Date 02/2007
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Cant Activate game

February 9, 2007 5:10:36 PM from GalCiv II ForumsGalCiv II Forums
I purchased the gold edition, I was emailed only one code. I used the code to download GC2 and DA. Now when I go to activate DA I put my code in and it says invalid product. I am certain that I am useing the correct code. I have emailed the sales depot and just tried to call them. The message said that they are closed.

Anyone have any idea on what I can do to get this to work ?

For clarification the code worked fine to activate regular galactic civ2 just not the DA xp.

Thanks
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CydoniaRanger
kryo
Join Date 05/2003
+458 moderator
Reply #1 February 9, 2007 5:42:28 PM
from GalCiv II ForumsGalCiv II Forums
The GC2:Gold serial *should* to work for both of them, AFAIK. If it isn't then you'll need to wait for a response from sales and/or support, unfortunately.   
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CydoniaRanger
scottrycroft
Join Date 02/2007
+22
Reply #2 February 9, 2007 6:06:17 PM
from GalCiv II ForumsGalCiv II Forums
Same deal for me. sigh...
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CydoniaRanger
CydoniaRanger
Join Date 02/2007
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Reply #3 February 9, 2007 6:10:22 PM
from GalCiv II ForumsGalCiv II Forums
Any idea if they will be working this weekend or are they a m-f 8-4 bunch ?
Is there a way around activation for the time being ?
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CydoniaRanger
David Greby
Join Date 02/2007
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Reply #4 February 9, 2007 6:19:51 PM
from GalCiv II ForumsGalCiv II Forums
I have the exact same problem
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CydoniaRanger
laws215
Join Date 04/2003
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Reply #5 February 9, 2007 6:33:35 PM
from Stardock ForumsStardock Forums
Likewise, same problem as all above
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CydoniaRanger
Andrewkujtan
Join Date 02/2007
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Reply #6 February 9, 2007 6:36:51 PM
from Stardock ForumsStardock Forums
I also have the same problem
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CydoniaRanger
jacir
Join Date 02/2007
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Reply #7 February 9, 2007 7:30:40 PM
from GalCiv II ForumsGalCiv II Forums
I also cannot activate my game as well....
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CydoniaRanger
ACS_Solver
Join Date 09/2006
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Reply #8 February 9, 2007 7:55:34 PM
from GalCiv II ForumsGalCiv II Forums
Ditto. New account, GC2 Gold -> GC2 activates, DA doesn't.

Should everyone affected email support, or can we expect them to fix it on Stardock's end? This does seem to be a problem of the Gold key not working for DA...
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CydoniaRanger
mikeromeu
Join Date 02/2007
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Reply #9 February 9, 2007 8:02:13 PM
from Stardock ForumsStardock Forums
I am also experiencing the same issue and am wondering if I should also email support or just wait for a patch??
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CydoniaRanger
Krankher
Join Date 06/2006
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Reply #10 February 9, 2007 8:13:22 PM
from GalCiv II ForumsGalCiv II Forums
Same problem here.The message says I have 2 different e-mail accounts but list them both as the same. I have never had a different account.
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CydoniaRanger
mikeromeu
Join Date 02/2007
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Reply #11 February 9, 2007 8:31:48 PM
from Stardock ForumsStardock Forums
* Bump *
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CydoniaRanger
GreenReaper
Join Date 05/2001
+32 moderator
Reply #12 February 9, 2007 8:39:17 PM
from GalCiv II ForumsGalCiv II Forums
Yes, we hear you. We're looking into it! Apologies for the delay.
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CydoniaRanger
Frogboy
Join Date 03/2001
+2423 sdemperor
Reply #13 February 9, 2007 8:51:20 PM
from GalCiv II ForumsGalCiv II Forums

This is why I really should have been an archeologist instead of getting into this computer stuff. Computers are NOT our friends.

It should be solved momentarily I hope. It's just the complexity of all the different types of serial #s with the new version of Stardock Central. We should be able to tweak things on the backend.

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CydoniaRanger
ACS_Solver
Join Date 09/2006
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Reply #14 February 9, 2007 8:57:55 PM
from GalCiv II ForumsGalCiv II Forums

This is why I really should have been an archeologist instead of getting into this computer stuff. Computers are NOT our friends.



No. They're our masters.

/hides
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CydoniaRanger
scottrycroft
Join Date 02/2007
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Reply #15 February 9, 2007 8:58:52 PM
from GalCiv II ForumsGalCiv II Forums
Thanks!

Support staff rock.
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CydoniaRanger
Frogboy
Join Date 03/2001
+2423 sdemperor
Reply #16 February 9, 2007 9:00:53 PM
from GalCiv II ForumsGalCiv II Forums

Okay, it should be fine now.  Just a hicup in the activation server.

You may need to do this:

Find Dark Avatar, right-click on it in Stardock Central and then select "Activate".

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CydoniaRanger
Frogboy
Join Date 03/2001
+2423 sdemperor
Reply #17 February 9, 2007 9:01:13 PM
from GalCiv II ForumsGalCiv II Forums
Also, if anyone is still having problems, please let us know. We'll be hanging out here for awhile to make sure everything went fine.
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CydoniaRanger
Nakor
Join Date 03/2001
+41 sdemployee
Reply #18 February 9, 2007 9:02:31 PM
from GalCiv II ForumsGalCiv II Forums
OK, this should be sorted for the evening, but you must use Stardock Central to handle the activation.

In Stardock Central / Games, right-click on the Dark Avatar module and select the "Activate (w/logging)" option. The backend should be happy with the Gold serial you have and will generate the sig.bin in the Dark Avatar directory.

I've tested with CydoniaRanger and scottrycroft's accounts.
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CydoniaRanger
ACS_Solver
Join Date 09/2006
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Reply #19 February 9, 2007 9:03:03 PM
from GalCiv II ForumsGalCiv II Forums
Thanks Brad, worked like a charm!

Of course, just as I need to go to bed . The new game setup screen is awesome, though - only I can't figure out why Netro Mancer has been replaced by his girlfriend .
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CydoniaRanger
Krankher
Join Date 06/2006
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Reply #20 February 9, 2007 9:39:13 PM
from GalCiv II ForumsGalCiv II Forums
Thanks! Incredible service!
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CydoniaRanger
Andrew~
Join Date 02/2007
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Reply #21 February 10, 2007 12:32:08 AM
from Stardock ForumsStardock Forums
I am still getting the same message, of Invalid Product. I wanna play gahh, I guess Ill have to wait for tech support...
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CydoniaRanger
Andrew~
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Reply #22 February 10, 2007 12:37:25 AM
from Stardock ForumsStardock Forums
oop, got it to work on the second try, Awesome!
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CydoniaRanger
BIG MTG
Join Date 09/2006
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Reply #23 February 10, 2007 12:58:54 AM
from GalCiv II ForumsGalCiv II Forums
I purchased the DA yesterday, I was emailed the code to activated. Now when I go to activate DA I put my code in and it says invalid product. I am certain that I am using the correct code.

Can someone help me?
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CydoniaRanger
taren44
Join Date 02/2007
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Reply #24 February 10, 2007 1:07:02 AM
from Stardock ForumsStardock Forums
not only can i not load up gc2 but stardock central keeps giving me a curupt file popup. i just bought this game please help
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CydoniaRanger
kryo
Join Date 05/2003
+458 moderator
Reply #25 February 10, 2007 7:42:01 AM
from GalCiv II ForumsGalCiv II Forums
not only can i not load up gc2 but stardock central keeps giving me a curupt file popup.


What *exactly* does it say, and when?
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