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Onouris
Onouris
Join Date 04/2006
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Downloading DA

February 6, 2007 6:59:11 PM from GalCiv II ForumsGalCiv II Forums
I received an email from sales with a serial number in it, thanking me for my purchase. the link in the email caused Stardock Central to run. I could see Dark Avatar in the update tree, but it had a big "purchase" button there... What does this mean for me? Does the site think that I haven't paid for it (I have, or I wouldn't have the email from sales)? Or is it simply not available to me yet? I was one of the pre-order people, not a beta player. I'm a bit confused, because the update to Dread Lords that it installed has a version number later than the version number of Dark Avatar. Thanks!
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Onouris
kryo
Join Date 05/2003
+458 moderator
Reply #1 February 6, 2007 7:02:39 PM
from GalCiv II ForumsGalCiv II Forums
If it doesn't automatically work, you may need to register the serial in SDC under Tools Menu->Register Product. If you ordered with a different email address than you use for forums/SDC, you may also need to have support@stardock.com manually merge your accounts.
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Onouris
Onouris
Join Date 04/2006
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Reply #2 February 6, 2007 7:33:36 PM
from GalCiv II ForumsGalCiv II Forums
i just realized, i did use a different email, so that is likely the problem. i'll send an email to support. i'm really kicking myself right now...
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Onouris
TimeBandit1
Join Date 02/2004
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Reply #3 February 6, 2007 9:09:11 PM
from GalCiv II ForumsGalCiv II Forums
Attempting to install DA via Startdock Cetntral over past few days and again just now...no luck.   

I preordered it months ago.
Viewing the log during the download it says the following:


-- [Application] ----------------------------------------------------
Name: Stardock Central
Path: C:\Program Files\Stardock\SDCentral
Version: 2.38.436, build: 139

-- [System Information] ---------------------------------------------
Platform: Microsoft Windows Windows XP, 5.1.2600 Service Pack 2
System Dir: C:\WINDOWS\system32
Time / Date: 18:04:31 -- Tuesday, February 06, 2007

-- [Installing] -----------------------------------------------------
Server: http://sdcentral.stardock.com
Server Dir: public
Network Id: drengin
Name: Dark Avatar (Expansion Pack) for Galactic Civilizations II
App Id: gc2
Installed: False
Version: 1.50.057
Type: production
Reg Key: GalCiv2
Install Dir: C:\Program Files\Stardock\TotalGaming\GalCiv2
Exe: DarkAvatar\DALaunch.exe
Last Updated: 02/06/2007

-- [Account] --------------------------------------------------------
First Name:
Last Name:
Email:
Error: Attempt: 1 | Unhandled Error (999)
Error: Attempt: 2 | Unhandled Error (999)
Error: Attempt: 3 | Unhandled Error (999)
Server: Using other server http://sdcentral2.stardock.com
Error: Attempt: 1 | Unhandled Error (999)
Error: Attempt: 2 | Unhandled Error (999)
Error: Attempt: 3 | Unhandled Error (999)
Server: Using other server http://sdcentral4.stardock.com
Error: Attempt: 1 | Unhandled Error (999)
Error: Attempt: 2 | Unhandled Error (999)
Error: Attempt: 3 | Unhandled Error (999)
Result: Installation failed (9)

Any thoughts on the cause? I've requested serial updates and verified my serial numbers are in Stardock settings correctly. I've also had no email address changes since Gal Civ 1 through present day.

Would sure like to burn some midnight oil with the new DA. Thanks in advance for any ideas or suggestions!
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Onouris
kryo
Join Date 05/2003
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Reply #4 February 6, 2007 9:16:45 PM
from GalCiv II ForumsGalCiv II Forums
TimeBandit, please contact support@stardock.com with that log.
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Onouris
GalenEvil
Join Date 01/2007
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Reply #5 February 13, 2007 10:16:58 AM
from GalCiv II ForumsGalCiv II Forums
I should have looked for this thread before ordering I didn't notice until I couldn't download it myself. So now I have sent an email to SD Support about merging.

GalenEvil
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