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Joebar30

Join Date 06/2006

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Vista Crash

Has anyone had crashes with Vista Ultimate yet? It worked fine with the RC 2 release, but when I upgraded to the offical version, it has crashed right after I launch it.

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kryo

Join Date 05/2003

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Please go to C:\Program Files\Stardock\Totalgaming\GalCiv2 (or wherever you installed the game at), open the debug.err file you find there in notepad, and copy/paste the contents into a post here. This will give us some technical information that can help troubleshoot your problem.

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I had this exact same problem with the Vista Ultimate final build. I switched back to XP specifically so I could play Dark Avatar.

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Debug Message: Version beta 2b last updated on: Fri Dec 22 12:15:30 2006
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 1/20/2007, 11:06:43
DirectX Version: DirectX 10
Machine Name: PERRYOFFICE
Operating System: Windows Vista™ Ultimate (6.0, Build 6000) (6000.vista_rtm.061101-2205)
Languages: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: OptiPlex GX620
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A07
Processor: Intel(R) Pentium(R) D CPU 2.80GHz (2 CPUs), ~2.8GHz
Physical Memory: 3582MB RAM
Page File: 919MB used, 6416MB available
Windows Dir: C:\Windows

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON X800 GT (Microsoft Corporation - WDDM)
Manufacturer: ATI Technologies Inc.
Chip Type:
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_554B&SUBSYS_2151148C&REV_00
Display Memory: 260.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Dell 1907FP(Digital)
Monitor Max Resolution:
Driver Name: atiumdag.dll,atiumdva.dll,atitmmxx.dll
Driver Version: 7.14.0010.0443
Driver Date: 11/2/2006 04:46:02
DirectX Acceleration Enabled: Yes

Display device 2:
Device Name: \\.\DISPLAY2
Card Name: RADEON X800 GT (Microsoft Corporation - WDDM)
Manufacturer: ATI Technologies Inc.
Chip Type:
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_554B&SUBSYS_2151148C&REV_00
Display Memory: 260.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: atiumdag.dll,atiumdva.dll,atitmmxx.dll
Driver Version: 7.14.0010.0443
Driver Date: 11/2/2006 04:46:02
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Speakers (Creative SB Live! Series (WDM))
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80611102&REV_07
Manufacturer ID: 1
Product ID: 100
Driver Name: emu10k1m.sys
Provider: Creative
Driver Version: 5.12.0001.3300
Driver Date: 6/12/2002 08:46:06
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Speakers (SoundMAX Integrated Digital Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_8086&DEV_27DE&SUBSYS_01AD1028&REV_01
Manufacturer ID: 1
Product ID: 100
Driver Name: smwdm.sys
Provider: Analog Devices
Driver Version: 5.12.0001.7000
Driver Date: 3/22/2005 10:08:40
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): RADEON X800 GT (Microsoft Corporation - WDDM)
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 da7a64
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Users\Joe\Documents\My Games\GC2DarkAvatar\Gfx\Movies\*.bik
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Popup Manager Update: Updating window with ID=0
Debug Message: Popup Manager Update: Unhiding FullscreenBink
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Users\Joe\Documents\My Games\GC2DarkAvatar\ships\*.xml
Debug Message: No files found matching mask C:\Users\Joe\Documents\My Games\GC2DarkAvatar\shiptemplates\*.xml
Debug Message: No files found matching mask C:\Users\Joe\Documents\My Games\GC2DarkAvatar\ShipStyles\*.xml
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask C:\Program Files\Games\Stardock\TotalGaming\GalCiv2Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Users\Joe\Documents\My Games\GC2DarkAvatar\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: Popup Manager Update: Updating window with ID=1

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kryo

Join Date 05/2003

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The final release version Catalysts were released today--give them a try.

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Not sure what you meant by Catalysts. I have loaded the latest Vista updates and the game seems to be at the latest version. Can you explain a little more what I should be downloading?

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Catalysts - video drivers from ATI.

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I'm having the same problem with Vista Ultimate 64-bit but with an nVidia card. I do have the just-released (but still oh-so-crappy) nVidia Vista Drivers.

I also have the latest beta 64-bit Creative drivers as well.

The crash occurs immediately after the Intro. If I set SkipIntro=1 I can get it to last about 3 seconds in the UI before crashing. I've also played around with some different resolution settings (via the Prefs.ini) with no luck there.

And, FWIW, Stardock Central is installed on a different drive. That's not what I intended to do, but SC installed the game automatically and apparently SC installs the game on the same drive as the operating system rather than the same drive as SC itself is installed on. All the necessary folders referenced at the bottom of this debug log were created in the correct location and DO exist though. However they are all empty (not sure if they should be or not, but the error says it's not finding files it's looking to find).

Debug Message: Version v1.4x last updated on: Mon Oct 23 17:43:56 2006
Debug Message: GalCiv2 is activated.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 1/31/2007, 22:38:18
DirectX Version: DirectX 10
Machine Name: SIGMA-PC
Operating System: Windows Vista™ Ultimate (6.0, Build 6000) (6000.vista_rtm.061101-2205)
Languages: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: 122-CK-NF68
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs), ~4.0GHz
Physical Memory: 2046MB RAM
Page File: 1181MB used, 3129MB available
Windows Dir: C:\Windows

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 8800 GTS
Manufacturer: NVIDIA
Chip Type: GeForce 8800 GTS
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0193&SUBSYS_C8213842&REV_A2
Display Memory: 640 MB
Current Display Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: nvd3dum,nvd3dumx.dll,nvwgf2um,nvwgf2umx.dll
Driver Version: 7.15.0011.0054
Driver Date: 1/16/2007 08:17:00
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Speakers (Creative SB Audigy 2 ZS (WDM))
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_20021102&REV_04
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 6.00.0001.1241
Driver Date: 12/19/2006 17:24:22
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: SPDIF Out (Creative SB Audigy 2 ZS (WDM))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_20021102&REV_04
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 6.00.0001.1241
Driver Date: 12/19/2006 17:24:22
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Digital Output Device (SPDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_10ECE601&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.00.5840.16387
Driver Date: 11/1/2006 23:28:10
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): NVIDIA GeForce 8800 GTS
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 17d7840
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: n/a
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: n/a
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: n/a
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: n/a
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: n/a
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: n/a
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: n/a
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: n/a
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Users\Sigma\Documents\My Games\GalCiv2\ships\*.xml
Debug Message: No files found matching mask C:\Users\Sigma\Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml

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kryo

Join Date 05/2003

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Sigma_Hyperion, I'll check with Cari but I believe the 'flipping back buffer' error is the cause of your problems, stemming from an issue with nVidia's Vista drivers that we haven't been able to resolve with them yet.

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Joebar30,

We don't have any known issues with ATI drivers on Vista, but based on where it's crashing suggests that something isn't there. You could try doing a clean install of GalCiv2 and Dark Avatar.

Sigma_Hyperion,

The Error flipping to back buffer is an NVidia driver error. We're working with NVidia to solve the problem, but so far no luck.

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Can't say I'm surprised. There's not ONE game that I've been able to get to work flawlessly (or even close) with Vista 64-bit and nVidia drivers.

I was an ATi fanboy ever since Voodoo went away and this oh-so-pricey 8800GTS was my first nVidia card. It's performance blew away that of anything ATi had on the market and I was getting a little tired of ATi's lackluster driver support over the past 10 years.

And whaddya know -- the instant I buy an nVidia card is the same instant they decide to take a massive *&$% on their customers. You'd have though Vista snuck up 'em last week with the piss-poor shape these drivers are in. Performance SUCKS. Compatability SUCKS. Yet ATi got their drivers working remarkably well even equal with XP performance in some cases on the very first try.

Hopefully you guys can get it fixed; or rather nVidia can. I'll be DLing every driver, beta or otherwise, the second it's released and I'll try it out and keep this thread up to date. At least until AMD comes out with their R600 chips next month, then I'll be packing my bags and going back to the AMD camp.

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Guys, why upgrade to Windows Vista now? Windows XP works fine with the game. And what I have heard is that there are a lot of software which have problems with Windows Vista (some problems probably are due to drivers not ready for Vista as well).

Windows Vista (Ultimate) is very expensive, and the draconian activation and "Software Protection Platform" in Windows Vista may lock you out of the computer if it decides now or in the future that you are running a pirated version. Why risk this? Windows XP works fine for me, and I will avoid Vista for as long as possible.

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uh... i don't like this thread mostly cause i just purchased a 8800GTS and WAS planning to upgrade to vista in about a month, sigma please post if you get your 8800gts working with vista, i'm very interested to see how long it take to fix Vista or the Nvidia drivers.

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I am having the same problem here, both games crash (Galciv2 & DA) running under Vista Home Premium and a Geforce 8800GTS.

I have the latest Nvidia driver for Vista installed.

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