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Fearthegod
Fearthegod
Join Date 01/2007
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Problem with my Serial Number

January 6, 2007 2:54:43 PM from GalCiv II ForumsGalCiv II Forums
Well, i brought this collector edition of Galactic Civi 2: Limited Edition, a Metalic box, and i tried to input my serial number, etc etc, invalid, i search around and check link into Download to update serial number, look liek my serial numbe ris reg with someone email address, wtf? I brought this game in new condition along with factory seal. However i doubt it new at all, it could be brough and returned to shop i brought form.

The ratailer is GAME and i brought it around Summer but i think it could be bug or factory actually print out same dserial number in seperate box. Plz advise.
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Fearthegod
kryo
Join Date 05/2003
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Reply #1 January 6, 2007 3:44:18 PM
from GalCiv II ForumsGalCiv II Forums
Please contact [email protected].
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Fearthegod
joea71
Join Date 12/2006
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Reply #2 January 9, 2007 4:56:42 PM
from GalCiv II ForumsGalCiv II Forums
Hey, I am in the same position as you. I bought the standard version from GAME and tried to activate it and failed. Contacted support and after a few e-mails going back and forth I was TOLD BY SUPPORT that I purchased a used copy of the game and am therfore only allowed to use the retail version, OMG!?!?! I bought the game brand new with seal, I even have the damn receipt!

I returned the game for exchange and they gracefully accepted it, even though they thought I was lying. They told me they always send back returned key-coded games so there was little chance i got a version that was returned by another customer (at this point i believe GAME more than stardock, GAME have given much better customer service... so far).

So I have a second serial that i tried to activate today and i think you all probably know what happened, it failed! Again it looks as though the serial is registered to another e-mail address . I have sent a rather sarcastic e-mail to support to sort the problem out. Even though the e-mail is sarcastic i still had to restrain myself. If i used words that i wanted to use to describe my frustration the e-mail would have probably been deleted .

I don't know what the problem is and to be honest I don't care, i just want the game to work FULLY PATCHED! I would like to know if anyone else has had the same problem and if they managed to get it sorted. Thanks for reading!!
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Fearthegod
jrwalz
Join Date 01/2007
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Reply #3 January 9, 2007 10:11:32 PM
from GalCiv II ForumsGalCiv II Forums
I am also having the same problem. I purchased my version of the collectors edition from Ebay and everything was still in the plastic.

Ray
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Fearthegod
Yarlen
Join Date 01/2005
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Reply #4 January 10, 2007 9:12:49 AM
from Stardock ForumsStardock Forums

If a copy of GalCiv II was already registered by another user, then your options are limited. More information can be found here:

https://www.stardock.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=457

If you're having activation issues, more details can be found at:

https://forums.galciv2.com/?forumid=162&aid=122873

Without knowing the serials you guys have, I can't provide details. If you like, you can email me at [email protected] with the info and I'll look up to see if your serial's been registered already.

Many of the copies floating around on eBay are pirated versions of the game or were previously owned, so you may be out of luck, Ray.

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Fearthegod
joea71
Join Date 12/2006
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Reply #5 January 10, 2007 10:55:01 AM
from GalCiv II ForumsGalCiv II Forums
Hi,

I don't really want to post my serial number up in a forum but I can post my receipt for the game. Here is a link to the receipt:

http://i144.photobucket.com/albums/r197/joea71/9e508099.jpg

and here is the link to the receipt that i got when i returned the game to a store:

http://i144.photobucket.com/albums/r197/joea71/Returned.jpg

could you please tell me if these work, I have never used a forum before neither mind images. So what do I do and what do other people think?

Cheers,

Joe

P.S. sorry i couldn't get the links to work by clicking on them, tried many times but don't know how. guess i'll stick to old copy and paste  
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Fearthegod
Yarlen
Join Date 01/2005
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Reply #6 January 10, 2007 5:12:03 PM
from GalCiv II ForumsGalCiv II Forums

Receipts don't really help at all. Please email me at [email protected] with the serial number you have and I'll be able to tell you if it's been registered previously.

Also, if these copies were sold in Europe, then you should contact Paradox Interactive for support, as they are the European publisher of GalCiv II.

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Fearthegod
Peace Phoenix
Join Date 01/2004
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Reply #7 January 10, 2007 5:30:05 PM
from GalCiv II ForumsGalCiv II Forums

The paradox forum for GC2 is here : http://forum.paradoxplaza.com/forum/forumdisplay.php?f=304

If the game has been manufactured by Paradox, they may have inadvertanly reuse serial ids from a previous manufacturing batch. Who knows? It is better to ask them why a brand new game has a serial id alreadu registred

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Fearthegod
Yarlen
Join Date 01/2005
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Reply #8 January 11, 2007 9:01:27 AM
from Stardock ForumsStardock Forums
It would still be helpful for those having this problem to email me their serials ([email protected]) so that I can try to check from my end if there are duplicates running amok or not.
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Fearthegod
Yarlen
Join Date 01/2005
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Reply #9 January 12, 2007 11:18:51 AM
from GalCiv II ForumsGalCiv II Forums

Hi all,

Paradox has been made aware of this issue. If you're running into this issue, please contact their tech support directly and they'll get you sorted out:

http://forum.paradoxplaza.com/forum/forumdisplay.php?f=304

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