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Evil Stormbringer
Evil Stormbringer
Join Date 08/2006
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Question regarding my order billing

November 17, 2006 12:37:40 PM from GalCiv II ForumsGalCiv II Forums
Wondering if anyone from Stardock can answer this one for me. I pre-ordered the expansion w/optional CD. My receipt shows nothing with regards to the CD. There is no additional charge for shipping/handling either. How do I confirm that I ordered the CD version? I had put that in the comments box where you place your order, but I don't think it "took". Anyone know how I can find out or what I should do? Again, my credit card was charged, but just for the 24.95, nothing about shipping. Will this become an issue later on down the road, or just an oversight?
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Evil Stormbringer
kryo
Join Date 05/2003
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Reply #1 November 17, 2006 12:39:52 PM
from GalCiv II ForumsGalCiv II Forums
Contact sales@stardock.com.
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Evil Stormbringer
Evil Stormbringer
Join Date 08/2006
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Reply #2 November 17, 2006 12:53:22 PM
from GalCiv II ForumsGalCiv II Forums
Thanks for the lightning response Kryo.
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Evil Stormbringer
Mumblefratz
Join Date 07/2006
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Reply #3 November 17, 2006 1:01:55 PM
from GalCiv II ForumsGalCiv II Forums
There was a seperate button for ordering the download plus CD versus ordering download only. If you got charged the $24.95 then you probably pressed the wrong button. I don't think putting that in the comment section will actually do anything.

I'm sure Stardock isn't making any money off the $5 shiping cost of the CD. In fact, I would expect that they lose a bit on each one they send out. I ordered the CD as well, just let me send you a copy of mine when it comes in February. It'll save Stardock the time and effort to chase down and change your order, it'll save you the $5, and it's only fitting since that's the reason I have the shiny new diplomat title in front of my name. What do ya say?
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Evil Stormbringer
Evil Stormbringer
Join Date 08/2006
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Reply #4 November 17, 2006 1:46:41 PM
from GalCiv II ForumsGalCiv II Forums
and it's only fitting since that's the reason I have the shiny new diplomat title in front of my name. What do ya say?


Hmmm, I still don't know if I should take "credit" for that one, but I will let you know the details when it's closer to February. And of course I pressed the button with CD option. If your receipt says something else I'd be curious to know so. That was the reason I was asking since I found it odd, especially after seeing the charge go through on my credit card without any shipping. Minor problem of course.  
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Evil Stormbringer
Mumblefratz
Join Date 07/2006
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Reply #5 November 17, 2006 2:03:18 PM
from GalCiv II ForumsGalCiv II Forums
My emailed reciept had something like "Gal Civ blah blah [pre CD]" on it. But I haven't seen any charge on my credit card. I just pre ordered yesterday.
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Evil Stormbringer
pdesrivieres@yahoo.com
Join Date 12/2005
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Reply #6 November 17, 2006 2:11:26 PM
from GalCiv II ForumsGalCiv II Forums
It'll save Stardock the time and effort to chase down and change your order, it'll save you the $5, and it's only fitting since that's the reason I have the shiny new diplomat title in front of my name. What do ya say?

Mumblefratz, before long you will be promoted from Diplomat to Ambassador! I'm just hoping to get promoted from Citizen to Veteran so day.

p.s. I just pre-ordered DA but I won't be playing the beta anytime soon. I've a new gigantic map (everything abundant) game to finish first and we both know how long they take!
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Evil Stormbringer
Evil Stormbringer
Join Date 08/2006
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Reply #7 November 17, 2006 2:24:21 PM
from GalCiv II ForumsGalCiv II Forums
especially after seeing the charge go through on my credit card without any shipping


I should have re-read what I typed. I meant the payment receipt from Stardock which was issued about ten hours after pre-ordering more or less. I have no actual idea if my CC account has been charged yet. Apologies for the misinformation! I just assumed that the emailed receipt meant that my order had been processed and charged accordingly.
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Evil Stormbringer
Mumblefratz
Join Date 07/2006
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Reply #8 November 17, 2006 2:32:11 PM
from Stardock ForumsStardock Forums
I have my emailed receipt at home but I'm virtually certain it said $29.95, I'll post something here over the weekend if it isn't.
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Evil Stormbringer
Morberis
Join Date 03/2006
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Reply #9 November 17, 2006 4:55:21 PM
from GalCiv II ForumsGalCiv II Forums
Mine just said

Product Name : Galactic Civilizations II - Dark Avatar (Preorder)

But I did use the pre-order+cd option, does that mean I need to contact sales?
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Evil Stormbringer
kryo
Join Date 05/2003
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Reply #10 November 17, 2006 5:05:59 PM
from GalCiv II ForumsGalCiv II Forums
If you have any questions about your order, yes, contact sales.
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Evil Stormbringer
Mumblefratz
Join Date 07/2006
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Reply #11 November 17, 2006 5:35:27 PM
from GalCiv II ForumsGalCiv II Forums
This is from the sds_receipt.txt that Stardock mailed to me.

Item: SSD-SDS-W216
Description: Galactic Civilizations II - Dark Avatar [CD Pre]
Product Price: $24.95
Quantity: 1

SubTotal: $24.95
Shipping: $5.00
Handling: $0.00
Tax: $0.00
Grand Total: $29.95
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