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Evil Stormbringer
Evil Stormbringer
Join Date 08/2006
0

GAME CRASHES

August 11, 2006 4:28:35 PM from GalCiv II ForumsGalCiv II Forums
I just want to know why at certain stages my game will just crash. At first I thought it was autosave so I turned it off. Big mistake. Then I tried disk cleanup and defrag before every game session. Sometimes it worked and other times it didn't. The game still crashed. My machine is totally up to date, at least for today's standards. My drivers are all updated and my nvidia is the top of the line, 6180 or 6680, something like that. What's going on with an otherwise awesome game?
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Evil Stormbringer
Evil Stormbringer
Join Date 08/2006
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Reply #1 August 11, 2006 4:31:49 PM
from GalCiv II ForumsGalCiv II Forums
If anyone could please address this issue for me, maybe with a little more possible solutions. I've tried everything else, including raising my virtual memory. Nothing works. Sometimes it crashes immediately, sometimes longer in the game, sometimes not at all. Also, I noticed that when uninstalling the game and reinstalling the game, my last saved game was still there. I deleted all of the known stardock folders off my hard drive but the file was somehow still there. Hidden maybe? If so WHERE?
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Evil Stormbringer
kryo
Join Date 05/2003
+458 moderator
Reply #2 August 11, 2006 4:38:36 PM
from GalCiv II ForumsGalCiv II Forums
It may help if you provide some information about the problem. Here are a couple of things you can do:

1) Go to C:\Program Files\Stardock\Totalgaming\GalCiv2 (or wherever you installed the game at), open the debug.err file you find there in notepad, and copy/paste the contents into a post here. This will give us some technical information that can help troubleshoot your problem.

2) Please check to see if you have the in-game settings correct, mainly that you have 'throttle framerate' set to 'ON'. If that does not clear the issue please install 'SmartException' from the Stardock Central program. Make sure that the program is running and then start your game as normal. If the game crashes it will generate an exception report that can be emailed to [email protected] along with your debug.err. This will enable the devs/help team to see what is causing the error and hopefully provide you with a solution to your issue.

As to the saves, all saves and player data are stored under My Documents\My Games\GalCiv2.
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Evil Stormbringer
Morlind
Join Date 08/2006
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Reply #3 August 11, 2006 11:32:52 PM
from GalCiv II ForumsGalCiv II Forums
I just started playing the game yesterday, and it crashes over and over. I've reloaded the saved file several times, to no avail.

Here is the debug.err file:

Debug Message: Version v1.0 last updated on: Mon Feb 6 12:52:05 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 8/11/2006, 20:37:23
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: COMPAQ
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Compaq Presario 06
System Model: DF250A-ABA S3010CL NA110
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) XP 2200+, MMX, 3DNow, ~1.8GHz
Physical Memory: 512MB RAM
Page File: 214MB used, 604MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce FX 5200
Manufacturer: NVIDIA
Chip Type: GeForce FX 5200
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_00000000&REV_A1
Display Memory: 128.0 MB
Current Display Mode: 1024 x 768 (32 bit) (85Hz)
Monitor Name: COMPAQ 7500 Color Monitor
Monitor Max Resolution: 1280,1024
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9131
Driver Date: 6/1/2006 17:22:00
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3059&SUBSYS_39021462&REV_50
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ALCXWDM.SYS
Provider: Realtek Semiconductor Corp.
Driver Version: 5.10.0000.5730
Driver Date: 10/1/2004 10:24:00
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0
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Evil Stormbringer
Morlind
Join Date 08/2006
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Reply #4 August 11, 2006 11:40:30 PM
from GalCiv II ForumsGalCiv II Forums
I would like to try Darth Kryo's following suggestion:
2) Please check to see if you have the in-game settings correct, mainly that you have 'throttle framerate' set to 'ON'.

However, I can't figure out where to change that setting. Please help.
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Evil Stormbringer
kryo
Join Date 05/2003
+458 moderator
Reply #5 August 12, 2006 1:12:29 AM
from GalCiv II ForumsGalCiv II Forums
You are running the original retail version, which did not have that option. You can find the latest release patch (v1.2) in the downloads section of the site here, which may alone fix your problems.
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Evil Stormbringer
Frogboy
Join Date 03/2001
+2423 sdemperor
Reply #6 August 14, 2006 3:23:38 AM
from GalCiv II ForumsGalCiv II Forums

You should update to 1.2 which is available on the downloads page.

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