Do both of the serials start with GC2 and have the same number of characters, or are they of differing lengths/formats? There have been reports of some more recent retail copies bought at WalMart containing two Collector's Edition serials instead of one CE serial and one Normal one.

That's a problem. This is the third report I've heard myself, which could mean the entire production run was botched by Take Two, so returning it may just get you another copy the same way.

You should try contacting [email protected] and/or [email protected] to see about trading one of those two serials in for a normal serial.

Hi ACypress, we just learned from Take 2 today that around 1,000 GalCiv II Collector's editions went out without the proper serial # but instead 2 of the Collector's Edition codes.

We are going to try to fix this as soon as possible.  [email protected] has been assigned to convert your CE number to a proper serial # so you can get updates so drop them a note.

Sorry about the inconvenience.

Day 4 still no reply to my email requesting help with my serial numbers from [email protected]. Beginning to wonder if I should have the game bronzed and add it to my wall of "Game Buying Follies".

Day 4 still no reply to my email requesting help with my serial numbers from [email protected].

You do realize it's a holiday weekend, right? The office won't be open again until Wednesday. Just be patient a little bit longer, and they'll take care of it as soon as they're back.

This recently happened to me and I took the game back (see separate post below). I think it was the fact that someone had already bought the game, activated it, and then returned the game to the shop. So when I bought it I was buying software that had already been activated by someone else and therefore I could download any patches. So if I was you the only recourse will be to take it back unless Stardock say anything to the contrary. I would also put the serial number on this forum so they have to deactivate it like I did. Its obviulsy a serious problem with their protection system IMO that people can buy the game, activate it and then return it for a refund.

Nats

Trying to be patient. Failing horribly at it.

Trying to be patient. Failing horribly at it.

If its any concilation the second patch doesnt add a massive amount to the game and I cant see any difference at all after adding the tutorial, multimedia and video downloads. The 1.10 patch seems to make the game worse than the v1.00 in that there are bugs in the ship design screen etc. The main things the 1.20 patch adds are things like random selections in start up civ choices, improves the ship design system (or rather makes it work the way it should), and the graphics of the ships generally seem far better after applying the second patch (or is that my imagination).

So you can play the unpatched game with little difference to v1.20 as long as you dont bother with the 1.10 patch which makes it worse.

I take it you cant take the game back to the store? You could always sell it on Ebay but its not much use after its been activated.

I feel for you having been in the same situation myself its really frustrating not to be able to patch it properly. I hope Stardock reply properly and re-register your serial code. Just keep sending them emails!

Nats

The ordeal is finally over I have my new serial number.

Well, my luck remains consistant. Add me to the list of people that got one of the 1000 botched copies. >< I got the CE from Wal-Mart, and got two keys, each starting in "GC2-". Contacted support...hope to have things resolved quickly. I'm seriously looking forward to playing this.
-Brian II

Perfect, seems to have worked for me. ^^ Thanks!
-Brian II