The negative comments are just hilarious.
The most you get in the ways of support these days, is one or two patches, and these usually do not add content, but fix game breaking bugs. And maybe address some cheats and rather obvious oversights. Then they will tell you that the "patch limit" has been reached, and move to the next project. There are exceptions, but do not expect it.
Or perhaps every little addition should cost a few dollars... Like some other game company believe is the way to handle things. That and NO work on any kind of PC friendly interface.
With SD's ace support, the negative comments just come out like a comedy. What planet are you from. Here on Earth, we consider SD to offer the very best of support.