I am good. I found the contact button way on the bottom of the page. [email protected]

I don't really know what to tell you. There should have been a Serial Number on the back of the CD case. While it's possible that somehow that particular CD case was not labled with a SN I don't think you will get much support from Stardock on this issue. The SN is not there to keep you from being able to play the game, but to keep people from getting extra features for pirated games. If you had been able to register your serial number with Stardock, this would not be an issue because you could always retrieve your SN from SD with an e-mail. But since you never had a SN there is no way for Stardock to know whether or not you or someone else is using that SN to play a pirated game.

That sucks, try to hitch a ride when you can then. Best Buy won't let you trade a game in for a different game but they usually don't have problems exchanging for another copy of the same game due to defective software or missing materials.