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alex
alex
Join Date 03/2006
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MY SERIAL NUMBER DONT WORK PLEASE DO SOME

March 29, 2006 3:11:50 PM from GalCiv II ForumsGalCiv II Forums
i will not play without the patched version
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alex
damoose
Join Date 02/2002
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Reply #1 March 29, 2006 3:44:11 PM
from GalCiv II ForumsGalCiv II Forums
Send an email to [email protected] with the details. They are very helpful. Be aware that they are probably still a little busy, so it make take them a while to get to you.
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killjoi
Join Date 03/2006
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Reply #2 March 29, 2006 4:02:29 PM
from GalCiv II ForumsGalCiv II Forums
They are very helpful but it took a while to get a response. So, yeah, they're busy indeed.
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Sevenhertz
Join Date 02/2006
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Reply #3 March 29, 2006 4:12:14 PM
from GalCiv II ForumsGalCiv II Forums
You bought the European version? yes?
You need a serial number from here:
https://www.galciv2.com/paradox/

Follow the instructions and you'll be fine.
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andrewas
Join Date 03/2006
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Reply #4 March 29, 2006 4:12:27 PM
from GalCiv II ForumsGalCiv II Forums
If you have the limited edition bought in europe, you only have the collectors edition serial, beginning GC2. In that case, there is a link on the donwload page which will accept that serial and give you a serial which will let you update the game.

If this isnt the case, then remember that StarDock are presently very busy, what with the release of a major game and all, but from what I've seen put more effort into customer services than most companies. Be patient and they will help you.
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Frogboy
Join Date 03/2001
+2423 sdemperor
Reply #5 March 29, 2006 4:24:41 PM
from GalCiv II ForumsGalCiv II Forums

We know of two serial # issues:

Paradox had a misprint on the UK edition of GalCiv II Limited Edition. That can be solved in the downloads area (click on the European link)

Similarly, they had a problem with their Italian serial # labels as well and Paradox is currently working on a solution to that.

Which version do you have?

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SlyRik
Join Date 08/2004
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Reply #6 March 29, 2006 5:10:23 PM
from GalCiv II ForumsGalCiv II Forums
i got the same problem and the paradox site wont accept my cd key ( yes i checked 0 and o capitals spaces dashes and every concievable combination also stardock suck they just keep telling me the registration details of software i already have registered and never solve my problems
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Terl
Join Date 11/2003
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Reply #7 March 29, 2006 5:43:24 PM
from GalCiv II ForumsGalCiv II Forums
SlyRik.... did you check the link from post number 3 (three above yours)? I think that may solve your problem.
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Enigmatical
Join Date 02/2006
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Reply #8 March 29, 2006 7:50:34 PM
from GalCiv II ForumsGalCiv II Forums
We know of two serial # issues:
Paradox had a misprint on the UK edition of GalCiv II Limited Edition. That can be solved in the downloads area (click on the European link)
Similarly, they had a problem with their Italian serial # labels as well and Paradox is currently working on a solution to that.
Which version do you have?


Dont forget the problem with the Australian release where they inadvertantly chopped the "4" off the front of the serial because it was too far left on the sticker.
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Folgra1
Join Date 04/2003
+2
Reply #9 March 29, 2006 8:21:37 PM
from GalCiv II ForumsGalCiv II Forums
Now this is truly annoying. I am NOT in Europe. When I ordered the Collectors Edition, nothing was mentioned about being the European version. I wonder if that is why I am having some problems, but at least now I have a serial number that will allow downloading updates. What kind of a idiot idea is it to produce a game you can't update using the serial number that comes with the thing?
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Frogboy
Join Date 03/2001
+2423 sdemperor
Reply #10 March 29, 2006 9:16:06 PM
from GalCiv II ForumsGalCiv II Forums

Forster, what are you talking about?  There were no problems in the US/North American retail release with serials.

So if you're not in Europe, why are you worrying about the European version?

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Folgra1
Join Date 04/2003
+2
Reply #11 March 29, 2006 10:13:42 PM
from GalCiv II ForumsGalCiv II Forums
Because I could not use the beta, it would not take my serial number. The explanation I got from support was that I had to get another serial number from Stardock for my version.
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T-Man
Join Date 03/2001
+105 sdemployee
Reply #12 March 31, 2006 8:00:53 AM
from GalCiv II ForumsGalCiv II Forums

Just expanding the information:

If you are in Europe, have the English retail box from Paradox and only have a serial number beginning with "GC2-" then click here to obtain the correct serial number

If you have purchased the Italian version then click here to obtain a fixed serial number (the Italian distributer only printed part of the serial number).

If you do not fall into one of the above categories and are having problems with registering your serial number please send an email to me at [email protected] (please include your email address, nickname, serial number and describe the error you are receiving).
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Leadfoone
Join Date 08/2006
0
Reply #13 August 11, 2006 7:45:36 PM
from GalCiv II ForumsGalCiv II Forums
I got a boxed sealed game... looked like it had never been opened... from a fairly reputable retailer. Opened the game, installed it... went to register it and guess what... stardock says that I have a serial number that was used for another registration... imagine that. Techsupport says... You can buy another one on the web site for 20 bucks. oh thanks.
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kryo
Join Date 05/2003
+458 moderator
Reply #14 August 11, 2006 11:41:16 PM
from GalCiv II ForumsGalCiv II Forums
I got a boxed sealed game... looked like it had never been opened... from a fairly reputable retailer. Opened the game, installed it... went to register it and guess what... stardock says that I have a serial number that was used for another registration...


Apparently the retailer is less reputable than you thought. Your simplest and cheapest course of action is to simply return to the store and demand a genuinely new copy of the game (plus compensation for the trouble of returning it, if you like), in which case you'll only be out a little time and gas.
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Leadfoone
Join Date 08/2006
0
Reply #15 August 12, 2006 12:04:07 AM
from Stardock ForumsStardock Forums
Funny thing is... This was a legitimately sealed game. It had never been opened. It had the factory seal tape on it too. It was not re-shrink wrapped.
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kryo
Join Date 05/2003
+458 moderator
Reply #16 August 12, 2006 1:19:08 AM
from GalCiv II ForumsGalCiv II Forums
Well, regardless then if it's been used or just happened by random unluckiness to get the same serial as someone else, your simplest and most hassle-free option remains exchanging it at the store (especially since even if you could convince support to issue a new key, they don't work weekends). You could simply tell them it's defective, and they should replace it no questions asked.
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Fuzzybunnies
Join Date 08/2006
0
Reply #17 August 21, 2006 2:01:28 AM
from GalCiv II ForumsGalCiv II Forums
[edit] looks like amazon got some bad sc2 copies too.

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