I've downloaded 5 games from another company, won't mention their name because I beta test for them, and I've never had this much hassle. Now I understand that its my lack of knowledge on how everything works that adds to my bad experience but, I also design web sites and computer software for the Navy and the first lesson you learn is to make things user friendly. I would not call my first experience with this system user friendly. If I click on a product at a e-store to add it to my cart, it should add it to my cart. Not make be figure out why I can’t get it added to my cart. If you have to be registered first then remove the “add to cart” button until I’m registered. Replace it with a “you have to register” button. Also, don’t make me install a program to download something and make me give out my home phone number. If I did not like GC I so much and have such high hopes for this game and want to support turn based games I would be long gone.