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jrichert
jrichert
Join Date 02/2006
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Need help with Game Serial Number!

February 25, 2006 9:48:38 AM from GalCiv II ForumsGalCiv II Forums
I bought the game via the Stardock Store this morning, the order went through normally, except I never received my email with the serial number, the download link, or anything else. Luckily I printed a copy of the screen receipt so I have my order number. I sent a note to [email protected], but would hate to have to wait until at least Monday to get this resolved. Any ideas?

Thanks!

John
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jrichert
Cordelia
Join Date 07/2002
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Reply #1 February 25, 2006 11:45:12 AM
from Stardock ForumsStardock Forums
John - Sorry for your trouble. Our databses were down this morning (~4am to 10am EST Saturday the 25th). They are back up now, so hopefully you'll get your serial number soon, if you haven't already.
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jrichert
jrichert
Join Date 02/2006
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Reply #2 February 25, 2006 12:35:47 PM
from Stardock ForumsStardock Forums
No luck yet, but that actually explains a lot, the site seemed slow. Is there anyway to check and see if I'm actually in the database as ordering?
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jrichert
GreenReaper
Join Date 05/2001
+32 moderator
Reply #3 February 25, 2006 12:57:34 PM
from Stardock ForumsStardock Forums
Well, if you try the serial emailer at https://www.stardock.com/support/ you should know if your order has gone through. I don't think it will take your money and not give you a serial - and if it did, I'm sure sales could sort it.

As for if it's in the queue, I do not know that there is any public interface to that. Not my area.
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jrichert
jrichert
Join Date 02/2006
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Reply #4 February 25, 2006 1:14:39 PM
from Stardock ForumsStardock Forums
Yeah, its finally showing up on the Serial Emailer, I tried several times earlier, but all it showed was Stardock. Now it shows both, but everytime I start up stardock, my login fails...

I'll try again in a little bit, it might just be high traffic, its odd though, I can log in through IE fine, but loggin in through Stardock is a no-go.
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jrichert
GreenReaper
Join Date 05/2001
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Reply #5 February 25, 2006 2:21:16 PM
from Stardock ForumsStardock Forums
Odd. Works fine for me, right now at least.
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