Help FROGBOY,  I can't update to the latest GCII DL edition.  I know my email address changed since I was laid off, and lost my old company account, and now have a personal yahoo account.  I have the Collectors Edition, which seems to have most of the problems.  I also successfully upedated the game at one point, but that was before the Impulse program.

Let me know if there is any way I can update, or just tell me I am SOL.

Jay

I also had the same problem: 2 accounts, with one registered and updated, - accountdata forgotten and new registered -> no updates possible with the new account :-/

If you already registered it once, you cannot register it again to a different address. If you contact support@stardock.com, they should be able to help you locate and recover the original account.

Ok, solved my problem myself. I just got the email and the serial numbers for the expansion packs are different from what Impulse entered in when I put the order in. Corrected the serial numbers and it's downloading now!

If you start impulse and then click the question mark in the right hand corner you will find a 'look up serial number' selection. Clicking on this will email you your serial numbers to your registered email.

Open the email and find your serial numbers and then go to impulse and use the serial numbers there to register the expansions.

If for some reason the serial number are the same you need to email support@stardock.com to have them send them to you.

They usually respond within 24-48 hours and are excellent in their assistance. However please do not send in another request as it will drop you down the waiting list due to their tracking software for support requests.

Sorry i couldnt help you more at this stage. 

Meh. I was contacted by Gamestop and told they have no Gal.Civ. account for the serial I have in my manual. And they have no information of me, nor any accounts of any form of someone of my name attached to any Stardock products.

I'll take my business elsewhere.