You have to download the Collectors edition goodies from the website on the Dowloads tab. When I enter my serial #, it says its not a valid collector's edition #. And my email on ordering it from TG.net says... Product Name : Galactic Civilizations II (Pre-Order).

If you pre-ordered the game from TG or Stardock, put your serial number in the first space, NOT the Collector's Edition space in the Downloads section. I was confused to begin with as well. All serial numbers from the pre-order are being treated as Collector's Edition serials. Just enter the serial in the first slot and downlaod your goodies.

-M

Maybe I've not seen it but does the Electronic Download via Stardock (Totalgaming) actually contain the extra collector's edition goodies? I pre-ordered (and are playing) that one and I get the distinct impression that they are not. Does anyone else with the electronic download share that impression?

ive only pre-ordered some days before the release via electronic download because it said that extra ship components were included that way.
i really hope that thats indeed the case and that i dont have to 'upgrade' for 20 bucks or something to get them ...
are the extra ship components included?
im not sure.
i would really appreciate any enlightenment on that subject.

Your the customer after all. It doesn't matter who's at fault. It's OUR responsibility to make sure you are happy with the purchase regardless of where you got it.

Man if the team at 2K were to have done this with civilization 4 I would not have returned it with the french techtree, missprinted CD's, poorly written code and less than zero tech support they lost my sales and all my customers. Wereas you people are getting two thumbs up for it and everyone I meet in the computer industry will be told to BUY!

Thats about 100-120 people per week I will mention it to, give a bit of loss for them not liking this type of program in the first place thats still about 80-90 people who will probably be buying. Hope this adds to your flavor of life just like you've helped and will continue to help all of us.
Kudos!!

Well, I'm getting really frustrated lately, so hopefully someone can help... I should preface this by saying that I don't currently have access to my PC (I moved cross-country, and it's still in transit). However, I've been desperately trying to figure out if I can access the extra content of the Collector's Edition using the instructions above.

I ordered the game last fall in order to play in the beta, and I'm assuming that qualifies me for the extra content. However, there appears to be a problem in that I seem to have used two email addresses at some point.

Email Address #1: This is the account that has both my GalCiv1 and GalCiv2 serial numbers associated with it. If I ask for the serial numbers associated with this address, they show up fine.

Email Address #2: This is the account I'm currently using to post on the forums. If I ask for the serial numbers associated with it, there are none. If I try to register my GalCiv2 number with this account, it says that it's not associated with this account. Fair enough.

If I try to create a new account with Email Address #1, since that's the one that the seral numbers are associated with, I keep getting server errors. Last night it was a combination of server timeouts and generic failure messages telling me to contact Stardock. This morning it's server errors ("Server Error in '/' Application. Line 1: Incorrect syntax near '@Email'.")

Any help would be greatly appreciated! I loved the beta, and one of the things I'm really looking forward to is the "Lego" ship building. I want those bonus pieces!

Thanks in advance.

Cauldyth,

I got an email to the email account that I used with TG.n with a link that populated the serial #. Did you get that email?

I'm from Canada - and I've pre-ordered. Unfortunatly, they are not expecting the game until sometime next week. As I'm on break until the end of the week, I really want to play ASAP. I was wondering if I purchased online (from your store, even if I have to pay 5-10$ more) could I get all the pre-order goodies? I really don't want to wait any longer.

Err, this may seem like a silly question, aren't the people who pre-ordered the game through Gamestop/etc also supposed to get the Bonus Pack? Not that I have my copy yet to check, because of the silliness going on with shipping, but I wanted to ask anyway. ;;

Gang - As Brad stated at the beginning, if you pre-ordered the game or have just bought it (regardless of from where), you will be getting the Collector's Edition download content. All you'll need to do is enter your serial number in the page we've setup.

You don't seem to understand. This is *not* about the stupid bonus downloads. I ordered, and should have received, the CE box and tech tree. Brad said himself that ALL North American pre-orders will 100% be CEs. Well, I got mine from Best Buy yesterday, and along with most everyone else who got the game them (You can't get it anywhere else retail yet), we did not get the *promised* CEs. I want my official shiny box and tech tree. I'd venture to get that most people who get CEs are elite collectors or completists, like myself, who go the extra mile to get what we want, and are promised.

So unless they are going to send me a nice CE box and tech tree (they said they would mail off tech trees, but who knows when that will be), then I will be upset about this purchase. It's not like I can return it to Best Buy and expect them to understand how screwed up this whole purchase has been.

Me: "Hello Mr. underpaid manager who doesn't give a rats ass about PC games, did you know that Stardock said ALL pre-orders would be CEs, and that you gave me a regular edition? I want my CE now, as promised and paid for."

Him: "Sir, there's nothing I can do for you. Maybe we can take the game back and give you store credit, but that's the best I can do."

Yay, so I get to return the game, and get store credit for another game? I want this game, and I have it, but I also want the special geeky stuff I have been salivating over.

I checked the serial numbers on amazon and it appears that it is sending the regular version. I'll just have to wait and see since I chose the free shipping option

lokiju - Please email that to [email protected] and I'm sure we'll get you taken care of somehow.

lokiju - Please email that to [email protected] and I'm sure we'll get you taken care of somehow.

Thanks man, I sent one yesterday. Still waiting to hear back, but I suppose you guys are terribly busy this week. Hehe.

You don't seem to understand. This is *not* about the stupid bonus downloads. I ordered, and should have received, the CE box and tech tree. Brad said himself that ALL North American pre-orders will 100% be CEs. Well, I got mine from Best Buy yesterday, and along with most everyone else who got the game them (You can't get it anywhere else retail yet), we did not get the *promised* CEs. I want my official shiny box and tech tree. I'd venture to get that most people who get CEs are elite collectors or completists, like myself, who go the extra mile to get what we want, and are promised. So unless they are going to send me a nice CE box and tech tree (they said they would mail off tech trees, but who knows when that will be), then I will be upset about this purchase. It's not like I can return it to Best Buy and expect them to understand how screwed up this whole purchase has been. Me: "Hello Mr. underpaid manager who doesn't give a rats ass about PC games, did you know that Stardock said ALL pre-orders would be CEs, and that you gave me a regular edition? I want my CE now, as promised and paid for." Him: "Sir, there's nothing I can do for you. Maybe we can take the game back and give you store credit, but that's the best I can do." Yay, so I get to return the game, and get store credit for another game? I want this game, and I have it, but I also want the special geeky stuff I have been salivating over.

Believe me, I understand your frustration.  We have it too. I won't go into details but suffice to say we have our frustrations on this too. 

It's no one's fault in particular. We were told that all pre-orders from all sources in NA would be fulfilled with the CE version.  But that turned out not to be the case. 

The only difference between the two version is that CE version has a different box style and comes with a fold out tech tree.  And I'm saying for the record that anyone who really wants that fold out tech tree can email [email protected], include their serial #, and we'll mail them for free one of those tech tree posters.

Sometimes life has disappointments.  After all, we spent 2 years of our lives working on the game so having it not be widely available at retail on the same day as the digital release due to higher expected demand coupled with the holiday (Presidents Day) is a bit of a bummer.

But in the bigger scheme of things, it's small potatoes isn't it?  It should be about the game itself. That's what this is about. Making a fun, good PC strategy game that hopefully will give you months or even years of enjoyment.