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Bshj
Bshj
Join Date 07/2007
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So how do i get this game?

May 9, 2008 11:46:28 PM from GalCiv II ForumsGalCiv II Forums
So i bought the ultimate bundle pack today from the stardock store, i was going to log in but i saw the buy with paypal option so i figured that would be quicker. I got a congratulations your purchase was successful and an email from paypal with the reciept but thats it, no cdkey, no instructions on where to download it, what am i supposed to do?
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Bshj
Mistralok1
Join Date 05/2006
+22
Reply #1 May 10, 2008 12:41:49 AM
from GalCiv II ForumsGalCiv II Forums
You should soon receive an e-mail with your registration serial#. There will be a link in there that points you in the right direction. In the meantime, you can go to the "Downloads" section of this site, and download "Stardock Central". You will need this to download the game. Don't worry- it is a perfectly harmless, and actually quite useful little prog.

Don't hesitate to ask back if you need any more help. Welcome.
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Bshj
Bshj
Join Date 07/2007
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Reply #2 May 10, 2008 1:19:10 AM
from GalCiv II ForumsGalCiv II Forums
Ok thanks, i have stardock central already as i also bought sins of a solar empire, but not with paypal and the email came straight away i believe. its been a few hours since a bought galactic civilizations and i still haven't got another email, but i guess i'll wait a while longer before i get worried about it.
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Bshj
CommanderGizmo
Join Date 03/2006
+7
Reply #3 May 10, 2008 3:04:45 AM
from GalCiv II ForumsGalCiv II Forums
If you don't get it soon, you might shoot an email over to support@stardock.com or somesuch. They tend to answer them quite quickly (if someone is in the office, and they usually are).
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Bshj
kryo
Join Date 05/2003
+458 moderator
Reply #4 May 10, 2008 11:16:49 AM
from GalCiv II ForumsGalCiv II Forums
If you use paypal to purchase and have different email addresses for your paypal and stardock accounts, you'll need to contact support@stardock.com and have them merge the purchase onto your SD account.
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Bshj
Bshj
Join Date 07/2007
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Reply #5 May 13, 2008 3:14:49 AM
from GalCiv II ForumsGalCiv II Forums
Really? thats odd, i didn't think it would be in any way tied to my stardock account since i was never asked for it, it didn't seem that it was when i bought SoaSS until i actually registered it. Its kind of strange that this kind of information isn't given to you when you buy the game,
Anyway, i did email support@stardock.com on saturday but i haven't received anything back yet, should I email again to let them know my other email address?
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Bshj
SanChonino
Join Date 12/2005
+104
Reply #6 May 13, 2008 4:37:55 AM
from GalCiv II ForumsGalCiv II Forums
Best thing to do would be to write them with both e-mail addresses as well as the receipt or transaction code from the PayPal e-mail. They'll get you taken care of.

I had the same thing happen to me when I was getting some Total Gaming tokens a few weeks ago. They're very helpful - just give them a day or two to get it sorted out. I'm sure with the launch of the new expansion pack they're swamped.
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Bshj
kryo
Join Date 05/2003
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Reply #7 May 13, 2008 12:03:22 PM
from GalCiv II ForumsGalCiv II Forums
Anyway, i did email support@stardock.com on saturday but i haven't received anything back yet, should I email again to let them know my other email address?


Support doesn't work weekends, and sending another mail will only delay any response. So I'd hold off until you hear back from them.
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