Activation problems? - see here

Ok, I have spent the entire day trying to get Gal Civ 2: DA to work having downloaded it to my computer via Stardock. Originally I considered the problem to be on the part of Stardock, perhaps sending me a faulty serial number or maybe their verification servers were down or something.

What I was getting was an error message whenever I tried to activate the game in the course of trying to run DA. So what would happen is that I would open Gal Civ 2 up so the menu would show (i.e. play game, update serial, manual etc...), switch over to the DA chapter and click play (or whatever it said exactly), thus making the activation screen pop up. This is the error I recieved on a numerous basis:

"Application start: 2007-6-24 18.14.47
Downloading test internet data...
Download: success
Test internet data - success
Mode 1, short info
Submitting activation request...
Download: success
Result parsing error (2)
Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com."

OK, now if anybody else has had the same message come up, this may be the answer to your problem. The whole key to authentication is that little sig.bin file (for whatever reason, i'm not a techie) I figured from various FAQs, feedback from when I tried to validate via e-mail (didn't work either). It seemed that maybe the problem might of been that something on my end was stopping the sig.bin file from being written.

And my guess was right, I checked my folder options and found that my GalCiv folder had been configured in my options to be 'read only'. This is what was stopping the sig.bin file from being written.

So for any peeps who maybe have experianced a similar error, try unticking the option in the folder properties that says 'read-only'.

Anyway if this is just common knowledge and i've just been stupid then there's no need for this post but on the chance that I might help a few people who've had similar problems, i've posted this here and on the Gal Civ website. Ta-ta!

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Mystikmind

Join Date 06/2004

+20

First you have to be able to download DA in the first place!

"the serial code you have entered is invalid""the serial code you have entered is invalid""the serial code you have entered is invalid""the serial code you have entered is invalid""the serial code you have entered is invalid""the serial code you have entered is invalid""the serial code you have entered is invalid""the serial code you have entered is invalid""the serial code you have entered is invalid""the serial code you have entered is invalid""the serial code you have entered is invalid""the serial code you have entered is invalid""the serial code you have entered is invalid"

but heres my reciept for payment and look, they resent my serial code... SDC say's "you think i care about a valid paying customer?? your invalid, all of you, your all invalid,,, mwaaahhhahahaha".

I think when Stardock created SDC they must have accidently used the personality profile of the most anal public servant ever to walk the earth.

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I purchased the retail version at Best Buy today (unopened & sealed box). When I attempt to register through SDC I get a serial key is invalid. I'm using all CAPS and there are two zeros in the total # of characters. I triple checked the digits and had my wife double check (she tells me how she doesn't make mistakes so it must be the correct code). I also tried zero zero, letter zero, zero letter, letter letter combination and none of them worked.

I just scanned my CD case and my Best Buy receipt and I'm e-mailing the support. After 5 days I'll take back the box and get another sealed retail box and give them the opened one.

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It's the same problem with me.
I'll give a chance to Stardock to fix it.
Look like the problem is not in the game box, but in registration serveur.

Let's hope they'll do it quickly

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The activation server was having issues Sunday morning/afternoon eastern time, so if you were trying to activate during that period, you may just need to give it a try again. If it still won't work, then support@stardock.com should be able to assist.

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