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EricBourland
EricBourland
Join Date 07/2006
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heightmaps will not update

Stardock update program downloads the file gc2.heightmaps.sdc three times, tries to validate that file each time

June 19, 2007 9:06:04 PM from GalCiv II ForumsGalCiv II Forums
Hello. I just did a complete reinstallation of Galactic Civ 2 and the Dark Avatar expansion, on a new computer that I just built.

The installation and updates went fine, except for heightmaps. When I try to update heightmaps I get an error (pasted below).

Any idea what's going on? Have other people encountered this?

It looks like the Stardock update program downloads the file gc2.heightmaps.sdc three times, tries to validate that file, then throws the error. Looks like the heightmaps file will not validate?

Grateful for any ideas. I am not keen to reinstall the entire game again.

Eric

p.s. I did clear my XML data, and restarted my computer.

Error:


-- [Application] ----------------------------------------------------
Name: Stardock Central
Path: C:\Program Files\Stardock\SDCentral
Version: 2.45.462, build: 150

-- [System Information] ---------------------------------------------
Platform: Microsoft Windows Windows XP, 5.1.2600 Service Pack 2
Display: NVIDIA GeForce 7950 GT
Driver Version: 6.14.10.9424
System Dir: C:\WINDOWS\system32
Time / Date: 19:48:46 -- Tuesday, June 19, 2007

-- [Installing] -----------------------------------------------------
Server: http://sdc1.stardock.com
Server Dir: public
Network Id: drengin
Name: Heightmaps for Galactic Civilizations II
App Id: gc2
Installed: False
Version: 1.59.014
Type: production
Reg Key: GalCiv2
Install Dir: C:\Program Files\Stardock\TotalGaming\GalCiv2
Exe:
Last Updated: 06/19/2007

-- [Account] --------------------------------------------------------
First Name: Eric
Last Name: Bourland
Email: eb@hwaet.com

-- [Installation] ---------------------------------------------------
Download: C:\Program Files\Stardock\SDCentral\data\public\gc2\production\gc2_heightmaps.xml 1
Load: C:\Program Files\Stardock\SDCentral\data\public\gc2\production\gc2_heightmaps.xml 1
Download: C:\DOCUME~1\ERICBO~1\LOCALS~1\Temp\sdcentral\gc2_heightmaps.sdc 0 | Validation Failed
Download: ef49d1a6091ef30b011cc258901a47a7 | 17b1f23fe7997288042be6241f816bd8 | 262628102
Download: C:\DOCUME~1\ERICBO~1\LOCALS~1\Temp\sdcentral\gc2_heightmaps.sdc 0 | Validation Failed
Download: ef49d1a6091ef30b011cc258901a47a7 | 17b1f23fe7997288042be6241f816bd8 | 262628102
Download: C:\DOCUME~1\ERICBO~1\LOCALS~1\Temp\sdcentral\gc2_heightmaps.sdc 0 | Validation Failed
Download: ef49d1a6091ef30b011cc258901a47a7 | 17b1f23fe7997288042be6241f816bd8 | 262628102
Result: Installation failed (32)


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EricBourland
kryo
Join Date 05/2003
+458 moderator
Reply #1 June 19, 2007 9:43:53 PM
from GalCiv II ForumsGalCiv II Forums
Please contact support@stardock.com with this error log. You should receive an automated response shortly after you send the mail with your ticket number; if you don't, check your spam/bulk folders.

If you can't email support or get no response at all (generally due to spam blocking), you can submit a ticket directly through this page. Just click next, then fill out the form and submit it (no need to log in or register there).
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EricBourland
MetalliQaZ
Join Date 02/2007
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Reply #2 June 20, 2007 12:43:22 AM
from GalCiv II ForumsGalCiv II Forums
I also experience this error
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EricBourland
Ellendel
Join Date 03/2006
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Reply #3 June 20, 2007 11:51:44 AM
from GalCiv II ForumsGalCiv II Forums
me too!
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EricBourland
EricBourland
Join Date 07/2006
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Reply #4 June 20, 2007 12:08:16 PM
from GalCiv II ForumsGalCiv II Forums
Message sent to support@stardock.com.

kyro, thanks for your help.

Eric
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EricBourland
Owatonna
Join Date 04/2005
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Reply #5 June 20, 2007 12:10:06 PM
from GalCiv II ForumsGalCiv II Forums
Yep same here. I thought it was weird how it downloaded it three times.
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EricBourland
Peior Crustulum
Join Date 09/2006
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Reply #6 June 20, 2007 1:07:17 PM
from Stardock ForumsStardock Forums
Downloaded it two times, i experience the same error.
i'm using the following hardware:

- ASUS Strike Extreme motherboard
- Intel Core 2 Duo E6700
- HIS Radeon 2900XT
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EricBourland
TLHeart
Join Date 03/2006
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Reply #7 June 20, 2007 1:30:14 PM
from GalCiv II ForumsGalCiv II Forums
I get an error every time I download the hieghtmaps also. Have since they came out. I just delete the heightmaps from my computer first, then update with the newest version, and have had no problems downloading. Is a pain to have to find and delete the heightmaps each time, but that is what I have done to fix the download hanging.

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EricBourland
Sam Harper
Join Date 07/2006
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Reply #8 June 20, 2007 1:38:24 PM
from GalCiv II ForumsGalCiv II Forums
Can you post the files that need to be deleted in order for the update to succeed?

I sent an email to support@stardock.com yesterday, but haven't even gotten the promised auto-response ticket yet. I know that the lack of response is not an anti-spam problem because I also happen to run the email server and checked the logs to see if the email had been accepted and if a response had been attempted or not.

I'll try also using the online form, but the problem seems pretty widespread.
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EricBourland
kryo
Join Date 05/2003
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Reply #9 June 20, 2007 1:48:18 PM
from GalCiv II ForumsGalCiv II Forums
I just delete the heightmaps from my computer first, then update with the newest version


Well, if you already have the heightmaps sucessfully installed, don't worry about the updates--nothing's changed in it (the version numers just get bumped when other things are updated).
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EricBourland
Melpol
Join Date 06/2007
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Reply #10 June 20, 2007 2:42:55 PM
from Stardock ForumsStardock Forums
I bought GC II Avatars yesterday and got Validation Failed error during fresh heightmap download too. Check this file ASAP pls !!
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