Ok, so I've decided to try out some metaverse games. I've gone to http://metaverse.galciv2.com/ and made sure I've got some characters and I've made one of them the default. The problem is that whenever I choose Metaverse in game, I can login just fine, but then it tells me "You need to create a character in the metaverse before you can play a Metaverse game". Given that I've created two characters, I can't work out what I'm doing wrong here.

I've searched the wiki, google and the forums and I can't find the answer, so I'm resorting to a post here, aware of the fact I may be asking a much asked question.