I bought a new, sealed, boxed retail copy of Galactic Civilizations II: Dread Lords, only to discover that the CDs will not install. The CDs are clean, without scratches, and my drive reads all my other CDs without a problem. On top of this, the serial on the jewel case is a "GC2-" number, which I understand was mistakenly printed on some US disks. I surmised that downloading the game would be quicker than trying to get new disks sent.

I tried going to the website https://www.galciv2.com/paradox/ to get my replacement serial, but whenever I try to enter this number in, it tells me: "*Sorry, the serial number you have entered has already been claimed by a different email address.*"

The only other address it would have been claimed by, as far as I know, was an old address of mine that is now dead. This would have happened at some point while I was trying to resolve the situation myself. I already had the sales team consolidate the old address/account under my new account.

This is essentially the same message I've already sent to tech support, but it's been 48 hours and I've heard no response, so I'm trying here, since I noticed that someone from Stardock sometimes answers posts within a couple of hours.

The cynical part of me wonders if the "48 business hours" I'm supposed to allow actually means 7 periods from 9am to 4pm (7 business hours * 7 days = roughly 48 business hours).