I bought the expansion soon after it became available. I purchased the web only version of Dark Avatar figuring I could be playing that day. From the first time I tried to download it from Stardock, the file will get to 99%, act like it's trying to install, and then drop back to zero percent and begin all over again. I have been in touch with support for weeks now, and have tried all the options they have suggested to try and get the expansion onto my computer, but have had no luck. I have tried different versions of Stardock Central, cleaning temp files, running files that are sent in the responses trying to help, etc, but nothing has helped, and the bottom line is that I still don't have a game that I bought weeks ago. As an aside might I say I wish support wouldn't close a ticket till they find out if the suggestion has worked, because if it doesn't they i have to send another email and then wait until that ticket comes up, greatly drawing out this process. I realize that many people have downloaded and are playing the game, so it's probably something on my computer, on the other hand I can't say that I have ever had this kind of trouble getting a game installed on my computer. Like I said, I have been dealing with support, but at the rate this is going, the next expansion will be out before I'm playing this one. I am very much open to suggestion, but as you might be able to understand, I'm beginning to be pretty frustrated by this situation.